Business Analyst // Hybrid IL // Only Local // Chicago, IL


Business Analyst jobs in IL


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Business Analyst

Location: Hybrid (Chicago, IL) Only Local

Duration: 6 Months

Client: United Airline

Interview Process: Skype




Notes from Hiring Manager:

-Wants local candidate

-Wants someone out of airline industry

-Wants someone who has owned a feature from start to finish

-Experience with moving from legacy to new contact center

-Detail oriented and able to quickly understand the details overall
-Be able to identify requirements based on real world scenarios
-Business analyst who has worked very cross functionally
-Good communication is an absolute must  – being proactive, communication with teams etc. is key
-Excel/Jira – this is where there requirements are

Function as a Business Analyst for Customer Contact Center products. Develop and maintain subject matter expertise in all product aspects including policies and procedures. Understand the current business processes and define future state process.
Execute key aspects of projects and programs by supporting the entire product lifecycle, including writing detailed business requirements; participating in agile rituals; analyzing data to ensure product features are aligned with objectives; working with user experience (UX) to ensure story intent; working with development (IT) and testing (QA) teams to understand the boundaries of a story; contributing to the overall definition of strategy and scope, including working with business stakeholders to understand the goals; and identifying and sharing opportunities for improvement across product and process.
Define, document, and test real-world business use cases for the features and workflow with cross functional teams and business stakeholders (Contact Centers, Digital Products, UX, Technology, Training, Operations, Customer Experience, Marketing, Loyalty, Sales, and more). Identifies opportunities for improvement across product, process, and team
Manage projects, develop project plans and monitor performance. Communicate effectively with stakeholders and partners throughout the project. Proactively identify and manage interdependencies and risks
Ensure that new processes/innovation are successfully passed to training and change management partners to drive successful adoption
Leverage customer and employee insights to make data-driven, customer-centric decisions

2-4 years of product owner experience. Understanding of business analysis or industrial engineering or information technology related fields
Experience creating and writing detailed business requirements
Excellent written and verbal communication skills
Strong working knowledge of customer and employee service flows
Strong project management and problem resolution skills
Ability to adapt to changing business environment and priorities
Competency in Microsoft applications including Word, Excel, and Outlook
A track record of following through on commitments
Strong organizational and time management skills
BS/BA degree required

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