Genesys Developer || Jersey City, NJ || Onsite


Genesys Developer jobs in NJ




Job Title- Genesys Developer

Location- Jersey City, NJ

Contract Role



Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.

Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Bot etc.) applications solutioning using Genesys Cloud CX Architect.

Experience in developing and implementing third party integration like AWS Lambda, Lex, Polly, and CRM (Salesforce) etc.

The ideal candidate will possess a strong and well-established record of accomplishment in delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc.

Thorough understanding of Genesys Framework, Integration with internal and external components.

Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.

Deep knowledge of multiple Self Service and speech recognition vendors offerings, strengths, and weaknesses, including hands-on experience with products from leading vendors such as Amazon, Genesys and Nuance.

Knowledge of WFM, Reporting and Analytics.

Experience in a single complex development environment or across multiple platforms.

Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, multi-channel, Recording, Reporting, etc.

Ability to work effectively in a remote, virtual and global environment.

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