Urgent Requirement || Sr ServiceNow Developer || Remote


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Position : Sr ServiceNow Engineer ( 10+ Years of Experiecne is Must )
Location : Remote
Duration : 6 Months


Job Description:

The Technical Lead will serve as a key technical resource participating and providing oversight of the configuration, development, support, and maintenance of the ServiceNow Platform. Maintains a high level of fluency in ServiceNow design and development principles. Works with key stakeholders to develop enterprise business solutions for our customers leveraging ITIL processes and best practices.


Major Responsibilities 

Serve as Lead ServiceNow application developer responsible for implementing/using Optum’s, Dev & Ops and overall best practices as pertains to workflows, integration, configuration, customization, orchestration, access controls, etc.
Provides oversight for all development work within designated Scrum team ensuring timely and high-quality delivery from the development resources
Ensure overall systems availability via good design, implementation of Optum’s, Dev & Ops and overall best practices, development centric testing, promotion discipline
When engaged by Operations, assist with root cause analysis and resolution of production Incidents.
Collaborates with QE team to ensure proper test cases are defined and executed
Work with Capability Owners to translate their business requirements into actionable development tasks
Assists Scrum Master and Capability owners with the prioritization of Features, User Stories, and associated timelines for delivery for Platform Maintenance Initiatives.
Assists other Software Engineers on assigned Scrum team with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work.
Partners with Scrum Master and developers on the assignment of development tasks such as coding, testing, debugging, and analytics to team members
Serves as a technical lead contributing to and directing the development efforts of assigned Scrum team
Mentors junior and mid-level Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.
Works with team members to review new and existing code and/or perform unit testing
Prepare and execute unit test cases and test scripts, support user acceptance testing.
Proactively stay on top of new capabilities in the platform and educate team members and customers.
Participates in recruiting, interviewing, and hiring of new software engineering resources
Maintains expert level understanding of ServiceNow


Required Qualifications:

Bachelor’s degree or 5+ years of equivalent experience
Experience leading other engineers
5+ years of ServiceNow development skills
5+ years of experience with ITSM processes (Incident/Problem/Request/Change management)
5+ years of experience with Web-Services, AJAX, Business Rules, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications

5+ years of experience customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.5
Preferred Qualifications:

ServiceNow IT Service Management or other relevant ServiceNow certifications
Prior Tech Lead experience
Demonstrated knowledge of application design, application development and implementation.
Understanding basic full stack development concepts
Excellent human relations skills to effectively interact with management, peers, business partners and vendors
Experience with maintaining automated testing scripts
Experience with Selenium
Competencies and Best Practice for High Performers

Software Engineering:

•            Demonstrates ability to quickly learn and appropriately apply modern technologies to solve engineering

•            Designs, develops, and implements solutions that exemplify modern software engineering practices

•            Reuses and/or develops for reuse complex components or capabilities to solve complex problems and needs

•            Enhances system design/architecture to simplify and improve resiliency in system interactions and dependencies

•            Contributes to or helps drive architecture/design, technology, and tool decisions and implementations

•            Implements and continuously improves agile software delivery, code management, and operations practices

•            Mentors junior team members in modern engineering practices, technologies, and patterns

•            Maintains current perspective on technology trends, applying that to personal and team capability growth

•            Lead code reviews


Customer Centric/Design Thinking:

•            Actively engages with users and customer feedback processes to improve personal and organization understanding of business, market, and customer’s perspectives.

•            Considers the user experience, business impact and solution objective when participating in or leading feature/capability elaboration, backlog grooming, design, and development of solutions

•            Demonstrates understanding of cost of quality (correctness, usability, availability) and ensures customer/market quality requirements are addressed in solution requirements and designs


Technology Acumen:

•            Has knowledge of technologies and expands that knowledgebase when necessary

•            Understands what interdependencies exist and operates within them

•            Stays current on trends within own domain and incorporates best practices into work


Business Acumen:

•            Provides ideas on how technology can improve business processes

•            Incorporates business objectives when evaluating processes to remove redundancies and waste

•            Recommends solutions for multiple channels

•            Understands the financial implications of software (cost and benefits for both engineering and operations)


Technology Security Standards:

•            Explains security standards to others

•            Identifies applicable security/data standards when reviewing requirements and recommends controls to ensure compliance

•            Identifies applicable security/data standards when reviewing requirements and recommends controls to ensure compliance



•            Breaks complex topics into meaningful chunks of information

•            Sorts through large amounts of data to assess for relevancy

•            Seeks out multiple sources to gather information

•            Identifies cause and effect relationships between known and unknown variables


Problem Solving:

•            Validates Assumptions

•            Assesses dependencies

•            Acts in a fair and honest manner consistent with the Company’s Code of Conduct

•            Treats others with respect and maintains high standards of personal integrity


Quality Management:

•            Adheres to quality control guidelines and practices

•            Coaches and provides feedback to others on development of problem-solving skills

•            Tracks, identifies and promptly reports issues that may affect solution quality and brings forward improvement recommendations

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To apply for this job email your details to maheshb.staffing@gmail.com