Service Management || Wilmington, MA || Onsite


Service Management jobs in MA

Role :     Principal Functional Analyst- SAP Warranty/Service Management
Location – Wilmington, MA,
Duration – 12+ Months
Client –   Symbotic
· Being responsible for identifying & documenting business requirements, and mapping them to SAP to design the future state solution.
· Configuring and prototyping business solutions based on blueprint/business process definitions.
· Assisting with testing activities such as, but not limited to, creating test scenarios, cases, and scripts, as well as executing unit testing, integration testing, and user acceptance testing.
· Developing a strong understanding of all system functions within the SAP S/4HANA modules such as Service/Warranty Management to effectively support and improve the ongoing architecture.
· Planning, organizing, documenting, coordinating, and scheduling work in developing assigned tasks. May lead or supervise the assignments of other team members.
· Assisting with training activities and post-implementation support.
· Staying abreast of current and future business policies, procedures, and workflows within the Business Unit that is supported.
· Develop and maintain process SOP’s.
· Performing other duties as assigned.
· Bachelor’s degree in computer science or a related field
· 10 + years of ERP/SAP implementation experience as a Service/Warranty Functional lead analyst with cross-functional experience in MM, SD, PS, and FICO
· 7+ years of SAP end to End implementation experience in SD or MM modules as a functional lead analyst
· 5+ years of implementation of the SAP Warranty Claim Processing Process
· Minimum of 2 full life cycle implementations of SAP S/4HANA
· Experience in leading end-to-end implementation projects
· Experience working with Quality Teams, Sales Teams, Warehouse Teams, Logistics Teams, and Supply Chain teams in a fast-paced technology company.
· SAP S/4 HANA certification is preferred.
· Experience with a project-oriented organization would be a plus.
· Experience with detailed requirements gathering and strong business process design skills.
· Significant experience with unit testing, integration testing, user training, and user acceptance testing along with post-production support
· Ability to manage high-pressure situations and build trust with customers and stakeholders.
· Ability to prioritize multiple simultaneous issues and tasks.
· Outstanding time management skills and attention to detail
· Capability to work independently and take initiative with minimal supervision.
· Excellent verbal and written communication, active listening, and interpersonal skills
· Organized and detailed oriented
· Experience working with Agile Scrum methodology.

Click here for More remote and onsite Contract / Fulltime USA JOBS

To apply for this job email your details to