ServiceMax developer || Chicago, IL || Onsite


ServiceMax developer jobs in IL



We have the below requirement with our Client. Kindly go through the JD below and let me know your interest.


ServiceMax developer

work Location : Chicago, IL

Duration : Contract


Position Objectives:

The ServiceMax developer should be able to drive the SERVICEMAX implementation being done by TCS. He/she should help build solutions on ServiceMax that fully leverage standard out-of-the-box functionality as well as custom solutions where appropriate with the goal of keeping the platform as standard and scalable as possible. He/she should be able to advise solutions to the challenges encountered by Field service teams, making best use of SERVICEMAX product features and capabilities, and Industry best practices. He/she should have excellent understanding of Salesforce platform configuration and development. He/she should also possess strong communication and influence skills to discuss, interact and collaborate with both technical team members and business stakeholders.


Key Responsibilities:

•                     Provide technical leadership and guidance for SERVICEMAX implementations and/or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lightning development

•                     Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to senior and junior developers

•                     Provide the necessary guidance to estimate user stories

•                     Clarify any ambiguity with the user story requirements and baseline the estimation

•                     Deliver Field Service Lightning application architecture, and guide development, integration, distributed data management, and application testing teams.

•                     Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions.

•                     Working with customers to analyze and resolve Salesforce and SERVICEMAX product related issues/requirements

•                     Participate in the full software development life cycle from technical design to development, testing and deployment

•                     Design and develop solutions that best leverage the  SERVICEMAX features to support critical business functions and meet project objectives, business requirements and customer goals

•                     Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.

•                     Develop, test, and document custom development, integrations, and data migration elements of SERVICEMAX implementation.

•                     Analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.


Key Performance Indicators:     

•             Customer sign off on technical design & solutions provided

•             Successful delivery of engagements

•             Feedback from customer IT/business and TCS teams


Position Specification:

Qualifications, Experience & Specialist Skills:



•             Excellent understanding of Field service business – Workforce Management, Asset Service Management, Warranty & Service Contract Management

•             Salesforce Platform Architecture expertise

•             Excellent knowledge of  SERVICEMAX Configuration & Customization

•             Strong SFDC Development Experience on both Classic(Apex, Visual Force, SOQL, SOSL) and Lightning(Aura) required.  

•             Integration skills

•             7+ years IT/FSM/SFDC experience preferable

•             Minimum 3 years of experience as Salesforce Technical Architect

•             Minimum 2 years’ experience on SERVICEMAX Configuration, architecture and development

•             Experience with multiple Field Service Management products will be an added advantage

•             Experience in Lightning Web Components(LWC) development will be added advantage

•             Experience/knowledge of Heroku will be added advantage

•             Experience/knowledge of Informatica Interface(IICS) will be added advantage


Management Skills:

•             Able to guide & help the team for successful delivery of SERVICEMAX engagements

•             Experience working in a Global delivery environment, preferably in client facing roles and representing remotely located teams


Interpersonal Skills:

•             Excellent communication – written and oral – and able to effectively manage the relationships

•             Good conflict manager – able to identify and resolve conflicts and see the common way in the interest of the end customer

•             Good motivator able to create and sustain enthusiasm in the teams about a given pursuit or opportunity.

•             Problem solver able to think outside the box to new and repeat problem situations

•             Good decision making– able to process available information and make the right decisions objectively

•             Collaboration – work effectively with Practice/project teams to ensure best outcome for customer and TCS

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