Technical Support Jobs – Contract – Remote


Technical Support Jobs

Technical Support Job

Technical Support Job



Job summary: To Support Plant IT & LCM Activity. This position is for someone who has strong background in Windows & Field Services with intermediate(L1.5) VMware skills.


Mandatory Plant Infrastructure Skills:

1. Experience working on following OS: Windows 10/11, Server 2016, Server 2019.

2. Experience in administrating & troubleshooting Windows servers & desktops issues.

3. Experience with typical Infra maintenance activities like OS installation, Patching, basic network troubleshooting.

4. Should be willing to travel to nearby Manufacturing sites if needed. Fully reimbursable business travel.

5. Experience working with SLA based ticketing system – ServiceNow/Remedy etc. with problem-solving skills & cross-team collaboration


6. Experience in providing good customer services along with vendor coordination

7. Hands on IT technician familiar with Dell products (servers, workstations and rack mount servers).


Good to have Skills:

• Knowledge on Infra hardware, Networking, storage.

• Prior experience in supporting manufacturing plants.


Roles & Responsibilities:

• Installation of Windows Operating (OS) systems for servers and desktops.

• Re-imaging of OS for break/fix purpose.

• Work with windows peripherals like printers, multiple displays/monitors.

• Work on hardware issues for both servers and desktops for Contract Jobs.

• Coordinate with hardware vendors for servers, desktops and storage systems.

• Installation, Configuration and Administration of VMware servers

• Configure physical network connections between servers and storage for virtual environment.

• Perform vMotion, CPU, RAM, disk administrative tasks including capacity increases.

• Move/rack/stack hardware assets at the plant as needed by business.

• Deploy Virtual Machines and use Clones, VM Snapshots, template & perform health checks for virtual servers.

• Help the plant during disaster recovery from IT perspective.

• Front end IT maintenance and downtime activities with proper coordination with other IT teams.

• Ensure High availability, Clustering for plant servers.

• System Administration-Managing Users, Groups, Roles and Access Permissions.

• Setting up and monitoring performance and capacity planning.

• Managing Tasks, Events and Alarms Windows Admin – 2016/2019/Win10/Win11.

• Sort complex issues pertaining to hardware and network failure – Monitor both Hardware and Software systems for errors and update them regularly to maintain proper functioning and flow of information.

• Perform administrative tasks in managing antivirus, remote desktop, VNC, putty or other tools used for IT purpose on plant systems.

• Recommend new updates and changes needed for IT infrastructure at plant.

• Create, update and maintain documents for managed IT assets.

• Work on infrastructure tickets related to windows issues.

• Participate in customer interfacing reports/audits and project activities for the plant.

• Participate in life cycle management of managed servers/desktops/storage.

• Travel to nearby sites for fixing IT issues or providing hand/feet support.



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