Only h1b and PP is must
Role: ServiceNow Admin
Location: Remote
ServiceNow Operation – platform enhancements, platform engagements
ITSM processes (Incident/Problem/Request/Change management)
Major Responsibilities:
• Expert level understanding of ServiceNow.
• Sr. ServiceNow Operations Engineer is responsible for performing systems support activities (platform enhancements, platform engagements, etc.) and required participation in an on-call rotation (working incidents/requests) for support of systems outside of normal business hours.
• Follows documented procedures in the code migration process while ensuring service availability and general best practices are adhered to.
• Serve as Lead ServiceNow operations engineer responsible for implementing/using best practices as pertains to platform maintenance, stability, troubleshooting, upgrades, clone downs, etc.
• Ensure overall systems availability via good understanding of monitoring tools, thorough troubleshooting, code migration discipline and responsiveness in root cause analysis.
• Understand the large-scale thinking and approach needed for success of the platform.
• Work with Capability Owners and Platform Customers to translate their business challenges into actionable operational tasks.
• Proactively stay on top of new capabilities in the platform and educate team members and customers.
• Assist other Software Engineers on Scrum team with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work.
• Good faith estimates of work engagements for various requests for self and team to enable prioritization as well as innovation.
• Assists other Operations Engineers on assigned weekly roles and work engagements with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work.
• Serves as a technical lead contributing to and directing the operational efforts of engagements such as clone downs, upgrades, vendor network upgrades, post incident reviews, platform monitoring and analysis, etc.
• Mentors junior and mid-level Operations Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.
• Participates in recruiting, interviewing, and hiring of new software engineering resources.
Required Qualifications:
• Undergraduate degree or 6+ years of equivalent experience.
• 4+ years of experience with ITSM processes (Incident/Problem/Request/Change management).
• 4+ years of experience with Web-Services, AJAX, JavaScript, Business Rules, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications.
• Demonstrated knowledge of infrastructure design, implementation, administration, planning, developing.
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
Preferred Qualifications:
• ServiceNow Certified System Administrator or other ServiceNow certification.
• Experience with CI/CD pipelines.
• Excellent human relations skills to effectively interact with leadership and management, peers, business partners and vendors.
Competencies and Best Practice for High Performers
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