Salesforce BA at Franklin, TN Onsite only local candidates

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Job Title: Salesforce BA

Work Location: Franklin, TN (Onsite) (Only local candidates)

Joining : Immediately

Mandatory Skill (Must Haves) : Salesforce Administration, Salesforce Field Service, Salesforce Platform app builder

Job Description

Saleforce Functional analyst
Excellent verbal and written communication skills required
Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment required
Strong customer focus ability to probe customer needs and translate customer requirements into system specifications required
23 years of business analyst experience required
Strong business acumen superb knowledge of business processes and CRM best practice required
1 years of strong operational experience with SalesForcecom preferred
Salesforcecom administrator certification a strong plus
Bachelors degree in business or information systems preferred

Responsibilities

Manage the collection and implementation of business process requirements for SalesForcecom
Work in a cross functional environment with various business groups IT and end users to identify document and communicate business processes
Create Requirements for maintaining and enhancing visual layouts workflow rules and business logic layer to streamline and enhance business processes and improve user experience
Work with the development teams to implement and integrate thirdparty products applications on the forcecom platform
Work with IT and Salesforcecom and other 3rd party vendors to maintain smooth operation and performance of the platform
Coordinate and lead user acceptance tests with the business units and end users against business requirements
Maintain key system metrics to track trends in usage adoption and data integrity
Train end users prepare related documentation requirements training materials process and data flows use cases functional design etc participate in crossfunctional teams communicate key messages or address critical questions from the user base involving the CRM
Perform system administrator function of the Salesforcecom CRM application Responsible for maintaining functional areas of contacts relationship accounts opportunities dashboards and reports
Create and execute queries and reports maintain user roles security and profiles