Greetings,
We have the below requirement with our Client. Kindly go through the JD below and let me know your interest.
Position: Salesforce Service Cloud BSA (Business System Analyst)
Location: Chicago IL – Day 1 Onsite
Client: Genpact
Must have 12+ years of IT experience.
No OPT / CPT / H1-T / GC EAD
Passport Number (for H1/H4/L2) & Active LinkedIn Must for Submission
LinkedIn created after 2017 will not FLY.
Job Description:
Responsibilities
- Collaborate with Business leaders/users to translate their desired business outcomes into scalable processes, requirements & solutions.
- Leverage business knowledge & expertise to identify gaps and recommend process improvements.
- Facilitate discovery workshops to refine expected business outcomes & align on requirements.
- Analyze and document requirements.
- Influence and gain alignment with key stakeholders on solution implementation.
- Drive the solution redesign or greenfield implementation of CRM or CPQ applications.
- Drive business requirements workshop with cross-functional team
- Clearly define problem statements, develop solution options, and present recommendations to key stakeholders to drive consensus.
- Present solution design to executive leadership
- Deliver innovative solutions that will scale and reduce our tech debt footprint.
Basic Qualifications
- Salesforce Service Cloud Certification
- Bachelor’s Degree or master’s degree in computer science and/or in Business Administration
- 7+ years’ experience implementing Salesforce CRM applications.
- 2+ years of experience implementing Salesforce Service Cloud
- Experience with enterprise system implementations for global companies.
- Attention to detail with the ability to analyze and solve complex problems.
- Experience in working on an agile scrum team.
- Creative problem solver
- Excellent team player able to work with global cross functional teams.
- Excellent written & verbal communication skills.
Thanks & Regards
Srujan Burra
Email: srujan@sourcemantra.com
Source Mantra Inc | www.sourcemantra.com
295 Durham Ave, Suite # 201, South Plainfield, NJ 07080