Hello Team, *************STATE CLIENT POSITION******************* Job Title – Desktop Support
Location – Raleigh, NCWork – On-siteInterview – On Site Duration : 12 MonthsTax Term: 1099/W2 or C2C“CANDIDATE MUST BE LOCAL TO NC” Key Responsibilities: Service Desk Management: - Evaluate and prioritize IT incident and problem service desk tickets based on business impact.
- Communicate progress updates to customers and team members using the ServiceNow call tracking system.
- Take ownership of customer issues, demonstrating a sense of urgency in resolving incidents.
Technical Support: - Provide support for various computer hardware, software, peripherals, and networking protocols.
- Install and configure new computers and load necessary software for users.
- Set up and troubleshoot local and network printers and other peripherals.
- Migrate user data and profiles during computer replacements.
Required/Desired Skills | Skill | Required /Desired | Amount | of Experience |
|---|
| • Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. | Required | | Years | | • Installing and imaging new computers and loading of appropriate software for customers. | Required | | Years | | • Installing local and network printers and other peripherals and configuration of same. | Required | | Years | | • Migrating data and user profiles. | Required | | Years | | • Documenting process and procedures related to technical field support activities. | Required | | Years | | • Demonstrates knowledge and a working experience with ServiceNow call tracking system. | Required | | Years |
|