Role : ServiceNow Technical Architect
Location : Remote
Client : Wipro
Please only submit 12+ Years of Technical Architects profile (no Lead/Developer profiles please)
Skills
Years of experience
Last Used (Year)
ServiceNow Architect
ITSM implementation
Service Catalogue
Discovery and Configuration Management (CMDB),
JOb description
•2-5 years of ServiceNow Development Experience
•Strong experience on ServiceNow platform and responsible for analysis, design, development and implementation of modules and custom application/catalog development.
•Strong experience in ITIL processes and ITSM implementation
•Must be able to develop complex logic and support modules such as Service Catalogue, Service Portal, Incident, Change, Problem, Knowledge, Release, Asset Management, Discovery and Configuration Management (CMDB), ATF
•Working experience on Performance Analytics and SLA Reporting
•Hands on experience with various SDLC methodologies.
•Strong Knowledge on service now related technologies, especially java script, angular, and jelly
•Knowledge on one of the following programming languages like Java, XML, HTML, CSS, jQuery, SQL and Angular JS, but also on Linux system
•Must understand PowerShell, ServiceNow Orchestration and Scheduled Tasks.
•Must have experience with REST and SOAP integrations.
Responsibilities
• Develop and customize Catalog, Custom Apps, Reports, Plugins, and Dashboards per the enhancement requirements/requests.
• Document the implementation and design documents.
• Manage the code base / update sets and deploy across instances.
• Clone ServiceNow instances per the cloning cycle.
•Support tier 1 agents on resolving incidents and complete Service Requests.
• Participate in the upgrade planning and review of release notes. Provide guidance to the customer when needed.
• Support ServiceNow admins on user administration, data loads, and troubleshooting platform issues.
• Manage the biweekly ServiceNow releases.
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