c2c recruitment
Role – Voice Engineer with Genesys Cloud
Experience 5 to 7 Years
Location – US CDT
Technical Skills Primary
Design configure and implement Microsoft Teams voice services including voice policies call routing and call recording
Develop and maintain documentation for Teams voice services including procedures best practices and troubleshooting guides
Plan and execute migrations of voice infrastructure to Microsoft Teams leveraging Genesys Cloud integration where applicable
Handle the Genesys Cloud platform including user accounts permissions and access control
Collaborate with senior voice engineers colleagues vendors and stakeholders to implement new voice services and enhance existing ones
Design and implement Genesys Cloud integrations with Microsoft Teams for enhanced contact center functionality eg call routing agent desktop integration etc
Technical Skills Required
Genesys Cloud
Cisco Unified Communications Manager Call Manager
Cisco Unity Connection
Voice Gateways
SIP Trunking
Voice Codecs
Troubleshooting and Problemsolving Skills
Network Security Principles and Best Practices
Strong understanding of VoIP SIP and other voice technologies
Proven experience with Microsoft Teams voice services including voice policies call routing and call recording
Extensive experience with Genesys Cloud Voice including its architecture features and integration capabilities
Experience with contact center technologies and workflows is a plus
Technical Skills Secondary
Cisco Certifications CCNA Voice CCNP Voice CCIE Voice
Experience with Corporate Restructuring Activities
Experience with Network Diagrams and Documentation
Knowledge of Industry Trends and Advancements in Voice Technologies
Soft Skills Required
Communication and Interpersonal Skills
Collaboration with Cross Functional Teams
Technical Support to Endusers
Flexibility for System Maintenance and Upgrades
Skills
Mandatory Skills : Azure Infra Services,UCCX,AWS Infra Services,Cisco Webex,Cisco Ipcc,NICE Contact Center,CUCM
Good to Have Skills : UCCX, CUCM
To apply for this job email your details to arshiya.asma@tinyplanetinc.com