Program manager

Program Manager – Release, Operations, and OCM Specialist
Location: Columbus Ohio
Job Type : Long Term

The Office of Information Technology’s Enterprise Shared Solutions group is seeking an experienced and highly organized professional to support and grow the eLicense service area. This role will serve as a pivotal point of contact for project delivery, operations, release coordination, and organizational change management (OCM). The selected candidate will be responsible for managing day-to-day functions while advancing long-term strategic goals.

Key Responsibilities

Project Management and Reporting

Develop and maintain comprehensive project plans and schedules
Organize, prioritize, and manage multiple concurrent work efforts
Identify and manage project milestones and deliverables
Prepare and update key project artifacts and documentation
Track and report project status to leadership and stakeholders
 

Operations Management

Oversee intake, triage, and prioritization of incidents and service requests
Maintain and manage the incident/request backlog
Define and track Key Performance Indicators (KPIs) for operational health
Review status reports from the Managed Service Provider (MSP)
Monitor performance against Service Level Agreements (SLAs) and escalate issues as needed
 

Release Management

Coordinate with the MSP on scoping and scheduling software releases
Manage and control release scope; obtain stakeholder agreement for any changes
Track progress on high-priority and legislatively mandated changes
Ensure timely delivery of releases with minimal disruption to users
 

Customer Relationship Management

Build and maintain strong relationships with stakeholders, customers, and vendors
Facilitate clear communication between technical teams and business units
Present project updates, release details, and enhancement proposals to various audiences
Ensure customer feedback is captured and incorporated into the service roadmap
 

Organizational Change Management (OCM)

Assess and address the organizational impact of new projects and releases
Identify training, communication, and stakeholder engagement needs
Develop and execute OCM strategies to ensure successful adoption of changes
Collaborate with leadership to drive continuous improvement and user satisfaction
 

Qualifications

Proven experience in project management in both Agile and Waterfall environments
Strong understanding of software development life cycle (SDLC) methodologies
Demonstrated success in operations and release management
Experience working with Managed Service Providers
Exceptional stakeholder and vendor management skills
Ability to manage multiple priorities in a dynamic, fast-paced environment
Familiarity with eLicense or regulatory/licensing systems (preferred)
Excellent communication, presentation, and interpersonal skills
 

Preferred Certifications

PMP (Project Management Professional)
ITIL (Information Technology Infrastructure Library)
PROSCI or similar OCM certification
Agile/Scrum certifications