Manager Business Support || Montreal, Quebec || Contract

Manager Business Support 

Montreal, Quebec 

The Opportunity

This position is responsible to lead the QA Fund Operations team in the Global Wealth and Asset Management (GWAM) Canada Operations.  Please note that this is not a traditional IT support, business analyst or project management role.

GWAM Canada Operations team is seeking a Manager, Business Support, who will be responsible to support the Fund Operations Admin team by implementing VPA system enhancements, and other business-related projects. 

Responsibilities:

Leading an engaged team through coaching, recognition, recruitment, and development, while working on your own tasks and initiatives.
Providing leadership by handling projects and initiatives through the agile working model, while ensuring they are delivered within the agreed upon timeline.
Handle deliverables, development, and team capacity.
Communicating effectively and regularly to a varied audience of direct reports, peers, and senior management on issues, changes, delays.
Proactively interacting and communicating with collaborators and build strong relationships with partners.

Establish and adhere to process related to risk & controls, data governance and system development life cycle (SDLC).
Demonstrating your analytical and critical thinking skills to ask questions, understand our business drivers and needs, and bring order to a fast-paced environment where priorities change frequently.
Using your own technical skills to work on projects or collaborate with the team to gain efficiencies.
Communicating project status updates to management, colleagues and peers.
 

How will you create impact?

Reporting to the Director, Fund Operations, the successful candidate will be a highly motivated, influential, accountable, and a passionate leader who has a confirmed leadership track record in building engaged teams, strong peer relationships and facilitating the resolution to problems while supporting collaborators, systems, and processes in a fast-paced and changing environment.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

University degree in Finance, Accounting, Data Analytics or Computer Science with a minimum of (7-10) years of relevant experience.
Enjoy supporting other teams/peers with problems and helping to bring groups together to address issues and facilitate resolution.

Excellent relationship and collaborator management skills – build trust.
Consider operational risks and ensure effective controls are in place for your team.
Can clearly articulate business needs between technical and non-technical resources as well as present strategy and vision to senior management
Resilient, adaptable to change and lead others through change.
Quick leaner that picks up new ideas, concepts, technologies, and tools easily
Dedicated to continuous improvement.
Knowledge and application of Microsoft Office suite
Effectively consider downstream and collaborator impacts and can coach your team to do the same.
Shown ability to collaborate and negotiate with various team members with competing priorities.
Comfortable driving solution progress forward – even when your team doesn’t have all the answers yet.

 
Assets

Knowledge of the fund life cycle and fund operations
Related experience with leading teams that are in a supportive role to help enable teams, peers, collaborators to deliver and run the business.
Strong knowledge of financial services operations and/or systems
Bilingualism, written and spoken.
Knowledge of VPA and Trust Accounting.
 

Bilingual (French & English) is required – The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.

What can we offer you?

A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.
Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
Continuous innovation: We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship: We build a business that benefits all collaborators and has a positive social and environmental impact.

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