State of Texas
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S E K H A R @ TEKWINGS. COM
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Requirement details:
Internal job ID:TWK_3093
Product Support Analyst – Education Service Center (ESC)
State of Texas
Austin, TX # Remote
NOTE:
The position is Remote Anywhere in Texas state
The program will only allow candidates who are LOCAL TO TEXAS STATE
Active Texas DL & LinkedIn ID Must for submission
Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas.
EXP: 12+ years Above must
DON’T share profiles without Experience with Education Service Center and Texas Student Data System
Required Skills:
Experience with Education Service Center and Texas Student Data System must
Job Description:
Customer Support
– Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions.
– Prioritize and escalate issues requiring deeper investigation or development team involvement.
– Serve as potential business point of contact for support-related meetings and/or communications
– Gain necessary knowledge and understanding through available resources and training
User Testing
– Design and execute user acceptance testing (UAT) plans to validate functionality and usability of TSDS-related features.
– Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner
and Project Management teams.
– Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience.
– Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards.
Technical Documentation:
– Create comprehensive and clear technical documentation for end users.
– Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
– Collaborate closely with the Product Owner team to gather necessary information.
– Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment
release notes, and newsletter updates.
Customer Relations:
– Assist the Product Owner team with outreach to customers during peak TSDS data submission timeframes.
– Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency
(LEA) customers.
– Present outreach findings to the Product Owner team, management, and division leadership.
– Maintain regular communication with customers to understand their needs and concerns.
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Thanks & Regards
Sekhar | Sr.IT Technical Recruiter
Tekwings LLC
Email : sekhar@tekwings.com
Tekwings Requirements Email group : https://groups.google.com/d/forum/tekwings_requrements_group1
LinkedIn Group: https://www.linkedin.com/groups/10421204/
LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/
To apply for this job email your details to SEKHAR@TEKWINGS.COM