Blue Yonder WMS Support Engineer – Contract W2/C2C jobs Remote only

Blue Yonder WMS Support Engineer

Primary Skillset: Blue Yonder WMS

Location: New Jersey, NJ (Remote is Fine)

Detailed Job Description:

Roles and Responsibilities:

•              Provide guidance and collaboration with other L1-L2-L3 WMS support team members.

•              Interact with DC Operations to provide technical assistance, resolution guidance, and feedback on the functional use of the WMS application.

•              Collaborate and communicate with other cross functional IT teams for support issues or system upgrades.

•              Provide expertise in the initial triage of issues to determine the best course of action and escalation if required.

•              Perform root cause analysis to evaluate and identify application bugs, process gaps, or areas for continual improvement.

•              Provide clear evidence and issue resolution on support tickets to be able to classify/group incident trends and tracking.

•              Create or add to knowledge articles to build a library of support instructions and best practices for resolutions.

•              Partner with the WMS Build/Development team to understand new or enhanced features and provide hypercare support as required.

•              Flexible work hours to work a Second Shift 3 pm – 11:00 pm EST.

Experience:

•              Strong functional expertise in Supply Chain process: Logistics & distribution – experience required. Preferably in the Health Care Sector.

•              Strong technical background in Blue Yonder WMS with an understanding of system processes and data structures.

•              Must be highly proficient in evaluating WMS Trace files for troubleshooting.

•              2 + years previous experience (preferred) in Blue Yonder WMS development for MOCA commands, Integrator, Reports, and Labels.

•              Must have experience with functional configuration, policy management, job maintenance, and interface event management.

•              2+ years in previous production support experience.

•              Must have experience in Linux OS and command line operations and Oracle Databases/SQL.

•              Experience with Incident ticket management, Change Management processes, and Jira tools.

•              Associate or higher degree in Computer Science, Data Science, or Engineering Science.

•              Attention to detail and highly organized is a must.

•              Experience with WES/WCS automation integration.

Thanks & Regards,

Asif Equbal
Assistant Manager – Customer Success