Senior End User Computing (EUC) / IT Support Specialist

Dear
Hope you’re doing well!
My name is Shivam from Q1 Technologies and I am connecting with you for the position .. Please have a look and let me know your response.
Job Title: Senior End User Computing (EUC) / IT Support Specialist
Location: Marlborough MA onsite
Job Type: Contract
Job Description:
 Required Education, Experience and Skills:
•             5+ years’ experience in supporting Windows, iOS and Android devices
•             Advanced troubleshooting skills to fix issues on Windows 10 & 11 OS
•             Hands on experience on tools like Azure and Intune
•             Clear understanding of Entra ID joined, hybrid joined and on-premises only machines
•             Complete understanding of Autopilot process and related troubleshooting
•             Deep understanding of O365 products and related troubleshooting
•             Advanced OS/software troubleshooting
•             Knowledge to troubleshoot VPN issues Zscaler on iPads and Laptops.
•             Experienced troubleshooting of wireless and wired networks.
•             Experience in Office 365 application troubleshooting and licensing model
•             Hosting meetings via Teams and Zoom and Manage the control functions
•             Effectively screen share for audience viewing of meeting
•             Manage break out rooms for audience participation
•             Ability to mute and unmute during meeting calls
•             Remove attendees as needed
•             Launch poll questions and provide results 
•             Execute all other Teams and Zoom features not listed
•             vMix experience a plus but not require
•             Experience on SCCM and Intune troubleshooting for patching, app installation etc.
•             Provide superior customer service to all fellow employees.
•             Demonstrate good social skills in a professional environment.
•             Ability to handle multiple tasks efficiently.
•             Ability to effectively prioritize workload to ensure high priority projects/assignments are completed first.
•             Assist other IT teams as needed.
•             Troubleshoot, Install and uninstall software(s) when necessary.
•             Flexibility around new systems, processes, and responsibilities.
 

 
Shivam Yadav | Technical Recruiter 
Tel: +1 630 536 8202 Ext. 5574 Dir: +1 630 937 0274
shivam.yadav@q1tech.com | www.q1tech.com
https://www.linkedin.com/in/shivam-yadav-616623226/
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