Endpoint Support Technician position at Hybrid – St. Paul, MN

Hello,

I hope this mail finds you well.

We are looking for an Endpoint Support Technician position at Hybrid – St. Paul, MN

The position details are as follows. If you are interested in applying for this requirement, please do respond with your updated resume and the details requested below.

Request you make sure your updated Resume highlights all the below-mentioned Required Skills & Experience.

Client: The Metropolitan Council Information Services Department (IS)

Position: Endpoint Support Technician

Location: Hybrid – St. Paul, MN

Minimum Specification Requirements: Must have to be accepted for consideration for this position.

·         Level of Education: High School graduate with technical training in supporting PC’s

·         Skills: Level 2 technical skills, well versed in Windows, MacOS, Linux and their corresponding peripheral devices, as well as Microsoft Office Suite to include Word, Excel, Outlook, and Teams

·         Experience / Knowledge: Experience in: Warehouse operations, inventory management, or a related role / Knowledge in: Asset Management systems and Inventory Software such as SPA, Oracle, Neurons, or similar programs

Desired Specifications: Not required, but desire experience in these specifications for this position.

·         Certification(s)- Certification in Inventory Management and Asset Handling is preferred.

·         Skills – Organizational skills, Proactive attitude, Strong and accurate record keeping and auditing, Strong attention to detail, Time management, Problem-solving skills, Communication skills, Proficient with barcode scanners and RFID tracking systems, Workplace safety

·         Work Environment – Working independently and/or in a team environment may be required for some engagements. Hybrid telework/office setting work environment.

Additional Skills:

·         Experience working in a warehouse environment

·         Knowledge of workplace safety and warehouse best practices.

Qualifications and Skills:

·         Experience in warehouse operations, inventory management, or a related role.

·         Familiarity with asset management systems and inventory software such as SPA, Oracle, Neurons, or similar programs.

·         Strong attention to detail with the ability to maintain accurate records.

·         Basic understanding of the procurement process and vendor coordination.

·         Excellent organizational and time management skills.

·         Ability to lift and carry moderately heavy items as required.

·         Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.

·         Passionate and has strong interpersonal skills for working effectively with internal and external stakeholders.

·         Problem-Solving Skills: Exceptional problem-solving abilities with meticulous attention to detail allow for independent work and thorough issue resolution.

·         Communication Skills: Excellent verbal and written communication skills to engage effectively with technical and non-technical users, facilitating precise and practical interactions.

Responsibilities:

·         We seek a meticulous and detail-oriented IS Asset Management and Endpoint Support Technician to join our team. This pivotal role involves managing the entire life cycle of the organization's assets. The selected candidate will track, store, distribute, and document all company equipment, inventory, and supplies.

·         The ideal candidate will possess exceptional organizational skills, a proactive attitude, and a strong commitment to maintaining accurate records. They will play a crucial role in ensuring operational efficiency by streamlining processes related to asset management. This position is perfect for someone who thrives in a dynamic environment and is dedicated to upholding the integrity of our inventory systems.

·         The position is to create redundancy for our current staff who will lead this position.

·         This person needs to have level 2 technical skills. They will also be responsible for provisioning and installing software for hardware that needs to be shipped.

Key Responsibilities:

·         Diagnostic and Troubleshooting: Accurately diagnose and resolve a variety of hardware, software, and network-related issues for personal computers and approved endpoint systems. This includes both on-site and remote troubleshooting to maximize efficiency.

·         Installation and Configuration: Responsible for the installation, configuration, and maintenance of operating systems, including Windows, macOS, and some Linux applications, along with related peripheral devices.

·         Receive, store, and issue equipment, tools, and supplies securely and organized.

·         Maintain accurate inventory records, including tracking and updating information in the asset management system.

·         Conduct regular inventory audits to ensure proper stock levels and identify discrepancies.

·         Process and fulfill equipment requests from internal departments, ensuring timely delivery.

·         Coordinate with vendors and suppliers for asset procurement and returns as needed.

·         Prepare and update detailed reports on inventory status, asset usage, and stock levels.

·         Inspect incoming shipments to verify quantity, quality, and accuracy against purchase orders.

·         Organize and maintain the warehouse space for optimal efficiency and accessibility.

·         Assist with the disposal or decommissioning of outdated or unused assets to comply with company policy.

·         Collaborate with other departments to address asset-related inquiries and support operational needs.

Please fill in the following details

·         Complete Name:

·         US Citizen (If not please specify your visa status):

·         Availability:

·         Current Location:

·         Willing to Relocate:

·         Phone:

·         E-Mail:

·         Pay Rate/hour on W2 with Benefits: ________________

·         Or

·         Pay Rate/hour on C2C: ________________

·         Years of experience as Endpoint Support Technician : ___________________

·         Are you fully comfortable with the above-mentioned Minimum Requirements & experience – [Yes / No] : _____________

Thanks & Regards

Mohammed Afzal Khan   

Email : afzal984918khan@gmail.com