Urgent Need: Release Triage Engineer in Philadelphia PA (remote)

Job Summary:

As a Release Triage Engineer, you will be responsible for driving on-time, high-quality releases across a large number of devices. Responsible for complete release quality and triage lifecycle which includes deployment, triage, mitigation, and tool development for software release operations.

Job Responsibilities:

• Ensuring timely and high-quality software releases across various devices using proactive monitoring of metrics and alerting

• Troubleshoot problems using Linux systems and networking protocols, including packet capture analysis

· Diagnose and resolve issues in broadband devices, covering various components like connectivity (Wi-Fi, Ethernet), network protocols, security (WPA) etc

• Troubleshoot problems in entertainment devices in various components like Media player, Audio/Video streaming protocols , Web browser, HDMI, Bluetooth, WiFi/Ethernet

• Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis

• Develop anomaly detection techniques and data-driven solutions to identify and address system issues.

• Deep-dive analysis of RDK middleware issues, including source code review, to identify root causes in the middleware and platform.

• Design and enhance operational tools to improve system performance.

• Analyze data from millions of field devices to provide insights and support decision-making.

• Utilize AWS technologies (S3, Athena, Quick Sight) for data management and visualization.

• Architect and implement DevOps solutions for operational improvement.

• Compare the metrics globally across various device models.

• Respond immediately to critical field issues, determine their triggers, and mitigate them.

• Lead teams, mentor colleagues, and communicate technical insights effectively to stakeholders

Requirements

Must skills & requirements:

• 5+ years of C/C++ and Linux experience

• Defect Tracking Tools such as Jira

• SCM Tools – Git & GitHub

• 2+ Years of experience as a technical lead and mentoring a small team of engineers

• 3 + Experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualization and monitoring

• One of Scripting language experience – BASH, Go, Python

Nice to have:

• Embedded Systems experience

• Experience AWS, Asure or other cloud infrastructure

• Experience with monitoring systems (i.e. Datadog, CloudWatch, etc.)

• Familiarity with continuous integration/deployment processes and tools such as Jenkins, Concourse etc.

• Knowledge and experience in Set-top boxes, Broadband Gateways, Networking or Home Security domain is plus.

• Knowledge of RDK