Hey Partners
Hope you are doing well!!
This is Rajat and I represent LanceSoft ,a leading IT staffing organization. I am part of a team responsible for servicing the major clients of ours those are the world leaders in providing their specific services/solutions.
Position: Java ETL Developer
Location: New York, NY / Alpharetta, GA (Onsite)
Job description:
- Collaborate with stakeholders to understand business processes and design solutions that optimize customer and agent experiences
- Stay abreast of Genesys PureCloud and Power BI updates and features to leverage new capabilities in design.
- Design, implement, and ensure integration and interoperability between Genesys and Power BI systems or applications IVR, Salesforce Desktop, Call Recording, Workforce Management, and other channels (chat, email, etc.)
- Translate reporting requirements into actual code/configuration.
- Take an active role in defining customer and agent experience with tech and business.
- Implement and enforce best practices with the team for code quality, testing, and deployment
- Document configurations for executions and knowledge sharing
Primary Skill Set
- Java, Spring boot, Snowflake, SQL Server, Data modeling, ETL pipelines development, Python, Power BI, AI insights using LLMs and prompt engineering
Secondary Skill Set
- -Data ingestion using cloud services, Salesforce, Contact Center, IVR, Genesys PureCloud APIs, Elastic Search, Grafana
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