Urgent Need: Microsoft Dynamics CRM Program Manager in Dallas, TX(onsite)

Title: 
Microsoft Dynamics CRM Program Manager

Duration:6+ months of Contract with possible extension of hire

Location: Dallas, TX(onsite) 

Please share your resume to raghavan@amxsol.com ASAP.

Responsibilities:

• Good Knowledge on Microsoft Dynamics
• Responsible for leading the customer loyalty program for the organization.
• Augment the M&S India Loyalty program by studying effectiveness of all elements, benchmarking key brands across the world and coming up with out of the box ideas.
• Drive Loyalty enrolment & retention by creating focused efforts to build communication strategies for Loyalty customers and enhancing the loyalty program.
• Design and develop Marketing campaigns that are data-driven and segment-focused with accountability for the effectiveness of the campaigns – focused on retaining customers, increasing customer purchase frequency to boost revenue at a healthy ROI
• Campaign Planning (with close coordination with Buying & Merchandising and Retail) on the basis of Business requirement and Customer Data analytics
• Manage program performance and customer behavior through customer segmentation, program and campaign level impact (return on investment and profitability)
• Annual & monthly budget planning
• Own the Omni-channel strategy, tactics and delivery of communication plan using various media channels
• Manage & enhance the CRM Omni-channel marketing set-up, Data Mart and SVOC by co-ordination with internal & external stakeholders