Transition Manager

Transition Manager

Role:

•  Manage knowledge transition projects to transition services from incumbent vendor or customer team to remote offshore team for Infrastructure support operations engagements
•  Lead and Manage Transition projects on schedule within budgets with high CSAT in line with contractual obligations
•  Facilitate coordination and collaboration between offshore onsiteonshore teams and customer teams
•  Full Ownership for success of each phase in transition projects

Responsibilities

• Transition Manager will be responsible for planning tracking customer transition teams spread across the globe in line with scope commitments
• Act as the prime interface for senior management and customer for service transition engagement
•  Plan and Coordinate activities for Due diligence exercise to perform scope baselining on schedule
•  Ensure successful service delivery transition of all activities processes workflows technical knowledge technical design and architecture documentation
•  Align customer to follow well defined transition methodology customize approach in line with customer environment
•  Ensure Staffing and skill readiness of delivery teams for smooth transition
•  Ensure seamless integration of policies processes and workflow among integrated team of customer and Mindtree
•  Manage risks all risks with mitigation plans that impact budget scope CSAT and schedule of the transition project
•  Set correct expectations on the performance at each phase of transition and use of new or changed services
•  Ensure transfer of goodquality knowledge and information about services and service assets transferring services to and from other service providers
•  Successful decommissioning and discontinuation of services applications or other service components
•  Effective coordination between SMEs technical leads at offshore onsite and customer stakeholders with Excellent reporting and communication to all stakeholders
•  Conducting periodic Project governance meetings among stakeholders to review plan vs progress
•  Preparation and communication of the project planschedules daily weekly monthly status reports as per the schedule
•  Steer daily weekly monthly calls and ad hoc calls when needed
•  Ensure service delivery transition within agreed KPI target SLA measurement with continual improvement and high customer satisfaction
•  Drive proactive escalation process among stakeholders to prevent issues and mitigate risks to quality cost and schedule

Required Skills

• Overall IT Industry experience in IT Infrastructure support environments
•  Ability to see big picture and Understanding of Strategic vision of outsourcing and transition objectives of client
•  Demonstrated track record of project management experience in endtoend IT Infrastructure TransformationMigrationUpgradeImplementation projects and IT Operations
•  Demonstrated track record and of experience in Infrastructure support services Transition projects
• Application support knowledge would be an advantage
•  Should have strong knowledge on supporting Data Centers HCI managing Private Cloud Public Cloud AWS Azure Google Virtualization etc
•  Knowledge of various methodologies for Service knowledge transition
•  Ability to estimate Transition Efforts
•  Ability to prepare and effectively communicate status reports presentations and Schedule trackers using Microsoft Project Plan and Microsoft Excel
•  Ability to lead estimate plan and execute multiple projects simultaneously
•  Experience in managing projects for clients from USAEUUKAPAC geographies
•  International work experience is an advantage
•  Ability to manage projects within Fixed Price Budget Tight Schedules with Excellent Quality
•  Effective Risk Issue constraint management to eliminate and mitigate business impact
•  Customer and internal Stakeholder Management Crisp and unambiguous Status Reporting Articulation and Communication
•  Ability to manage conflict within the team as well as with stakeholder groups
•  Effective direction to Team coordination communication
•  Ability to collaborate eco system of enabling functions within organization other vendor teams and technology partners
•  Exposure in execution of Multivendor Multiteam MultipleComplex projects
•  Willingness to work in shift andor odd hours
• Flexible to travel on short notice
• Educational Background Engineering Degree in Comp Science andor MCAMBA

 Certifications

•  PRINCE2PMP Preferred
•  ITIL Service Management Preferred
• Good Understanding on Key Infrastructure technologies
• Windows LinuxUnix Database Networking Virtualization Databases publicprivate Cloud etc

Skills

Mandatory Skills : Resource Management,Stakeholder Management,Benefits Management,Quality Management,Project Planning,Scope & Change Management,Schedule Management,Project Financial Management,Risk/Crisis Management,Project Governance

Thanks & Regards,
Arshiya Asma
Requirement Support Team
Email: arshiya.asma@tinyplanetinc.com