Role: Salesforce Functional Lead / BA
Location: REMOTE
Duration: Long Term Project
Experience: 15+
Job Role and Responsibilities:
5+ Yrs. Salesforce project experience
4-6 Yrs. Business Analyst experience
4-6 Yrs. Salesforce (Functional) experience
• Multiple experiences with process definition and design, requirements definition, business analysis, fit gap analysis and mapping
• Understand all aspects of Sales and Service business processes and how Salesforce Sales and Service cloud.
• Experience aligning SFDC technologies with both, prospect business goals and technical requirements.
• Technical and business requirements gathering, and effective positioning of SFDC solutions to meet those requirements.
• At least 5 years of Salesforce implementation experience which should include One full cycle Salesforce Sales implementation experience.
• Functional configuration and/or design experience in one or more Salesforce suite of products (Sales, Service, Experience etc.)
• Proficient in Microsoft Word, Excel, PowerPoint.
• Strong communication, listening and presentation skills with internal and external stakeholders
• Significant Consulting/client facing background, Expertise in workshop facilitation and information elicitation in large group settings
• Work with clients and end users to gather, understand and define business requirements
• Assist with ongoing system administration including but not limited to: creating and modifying Users, Fields, Validation Rules, Workflows, Automated Alerts, Field Updates, Page Layouts, Data Integrity standards and practices and Security functionality
• Create customized reports and dashboards to visualize key business metrics
• Maintain database integrity and accuracy via data cleansing, data uploads and data exports
• Assist with release evaluations including defining scope and priorities for system initiatives
• Maintain all system documentation and SFDC policies/procedures
• Troubleshoot production issues in a timely manner and provide internal support when needed
• Work with end users during User Acceptance Testing (UAT) & regression testing to accurately prioritize defects and re-test resolved issues
• Oversee integrated business applications and ensure they function
• Understand how Salesforce integrates with our other CRM solutions and customer/business intelligence databases
Contact Information
Email: shahid.m@wonese.com
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