Service Now Business Analyst Corp to corp jobs (HRSD) at Sunnyvale, CA

Job Title : Service Now Business Analyst(HRSD)

Location : Sunnyvale, CA (Onsite)

Duration : 12 Months

Job Description :

Roles and Responsibilities:

· Over all 10+ years of experience working as Business Analyst and with 6+ years as a BA on ServiceNow projects

· 6–10 years in ITSM/ITIL processes,.

· Collaborate with stakeholders to understand customer experience goals and CSDM requirements.

· Document functional requirements, user stories, and acceptance criteria.

· Analyze existing processes and recommend improvements aligned with ServiceNow and ITIL standards.

· Solution Design Support

· Work with ServiceNow architects and developers to translate business needs into technical specifications.

· Validate CSDM implementation for service mapping and data integrity.

· Customer Experience Optimization

· Define workflows and processes that enhance user experience across ServiceNow modules.

· Ensure seamless integration of customer-facing portals and self-service capabilities.

· Testing & Validation

· Support UAT and validate configurations against business requirements.

· Ensure quality and compliance with organizational standards.

· Stakeholder Communication

· Act as a liaison between business teams and technical teams.

· Provide regular updates on progress, risks, and dependencies.

Required Skills & Experience:

· Good experience working on HRSD(Human Resource Service Delivery)

Technical Knowledge:

· Familiarity with ServiceNow ITSM, ITOM, and CSDM data structures.

· Understanding of CMDB and service mapping principles.

· Process Knowledge:

· Strong grasp of ITIL framework and customer experience best practices.