Contract hiring
Role – ServiceNow Technical Lead
Location: Philadelphia (Hybrid) – PA/NJ/DE
Contract
Experience:
10+ years overall experience with strong ServiceNow technical leadership.
Role Summary
Seeking experienced ServiceNow Technical Lead for a large Telecom customer to provide hands-on technical leadership across a large, multi-instance ServiceNow platform. The role requires end-to-end ownership of solution delivery, with ServiceNow positioned as an orchestration, automation, and visibility layer integrated with multiple enterprise systems.
Required Skills
✓ Strong hands-on experience with ServiceNow ITSM, ITOM, and CMDB
✓ Experience working in large, multi-instant ServiceNow environments
✓ Expertise in Flow Designer, Integration Hub, UI Builder, Workspaces
✓ Strong integration experience using REST / Scripted REST APIs and MID Server
✓ Solid understanding of upgrade-safe development and release discipline
✓ Proven ability to lead testing and quality practices in developer-led models
✓ Strong communication skills and ownership mindset
ITOM Skills (Detailed Expectations)
✓ ServiceNow Discovery: configure discovery schedules, credentials, probes/patterns; troubleshoot discovery failures; ensure accurate CMDB population
✓ Event Management: configure event rules, alert management, sum up/correlation patterns, and automated incident/notification workflows
✓ Monitoring Tool Integrations: integrate ServiceNow with monitoring/observability tools (e.g., Splunk, SCOM, SolarWinds, ELK, Azure) using native connectors where available and custom integrations where required
✓ Operationalization: define runbooks for event ingestion, mapping (CI-to-alert), and reprocessing; monitor/tune ITOM performance and reliability
✓ Service Modelling: create/maintain service models/maps and align mapping outcomes with CMDB data quality and operational use cases
Preferred
✓ Exposure to ServiceNow Telecom Domain Solutions, CSDM and Service modeling
✓ Experience with DevOps / CI-CD concepts
✓ Experience integrating ServiceNow with external enterprise platforms
✓ ITIL and/or ServiceNow certification
Mandatory Skills: ServiceNow – SaaS .
To apply for this job email your details to yogesh@reveilletechnologies.com