Service Desk Personnel contract jobs Nashville, TN

IT Call Center Experience preferred

·       Able to handle call volume of up to 30 calls per day.

·       People/Customer Service skills required

Printer Administration and Troubleshooting
Server Print Queue, and local Queues

Active Directory Management

·       Able to navigate Different OUs

·       Able to look up attributes

·       Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

·       Setting up new phones/Ipads

·       Resetting iTunes accounts

·       Resetting network settings

·       Backup/Restore device data

Video Conferencing

·       Cisco WebEx

·       MS Teams

·       Cisco Presence video solutions

Network troubleshooting

·       Internal vs external

·       VPN

·       LTE

·       Wifi

Application Troubleshooting

·       Account permission

·       Compatibility settings

·       Browser vs installed

Remote support

·       MSRA

·       RDP

·       TEAMs

·       Webex

Hardware Deployment

·       ServiceNow

·       Ticket management

·       Ticket assignment