TWK_3374 Product Support Analyst State of Texas | Remote in Texas state | Texas Student Data System (TSDS) must

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S E K H A R @ TEKWINGS. COM

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Requirement details:
Internal job ID:TWK_3374
Product Support Analyst
State of Texas

Austin, TX# Remote
Note: 
 1)Position is Remote in Texas state
 2) Local to Texas profiles preferred
 Note: 
Active DL & LinkedIn ID  Must for submission
LOCAL to Texas profiles preferred
Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas.

NO OPT / NO Fake GC
Total Experience: 13+ Years
 MUST HAVE
Education client experience – MUST
Texas Student Data System (TSDS) experience – MUST
13+ years total professional experience
8+ years TSDS LEA/Vendor-level experience working with TSDS and its data collections
Strong customer service experience
Excellent communication and collaboration skills
Strong attention to detail
Training and support experience
Job Responsibilities
Customer Support

Research and resolve technical support tickets related to TSDS and associated data submissions
Prioritize and escalate issues requiring deeper investigation or development team involvement
Serve as a potential business point of contact for support-related meetings and communications
Gain necessary knowledge through available resources and training
Technical Documentation

Create comprehensive and clear technical documentation for end users
Ensure documentation is accurate, current, accessible, and aligned with agency standards
Collaborate with Product Owner teams to gather required information
Create guides, known software issue documentation, deployment release notes, newsletter updates, and related materials
User Testing

Design and execute UAT plans for TSDS-related features
Document and track defects through resolution
Gather and analyze end-user feedback
Coordinate cross-functional testing activities to ensure alignment with business requirements and agency standards
Customer Relations

Support customer outreach during peak TSDS data submission periods
Document issues reported by Education Service Centers (ESCs) and Local Education Agency (LEA) customers
Present outreach findings to Product Owner teams, management, and division leadership
Maintain regular communication with customers to understand their needs and concerns
Preferred Skills
Software documentation experience
Technical writing experience
Experience documenting software issues, release notes, and technical guides

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Thanks & Regards
 
Sekhar | Sr.IT Technical Recruiter

Tekwings LLC
Email :  sekhar@tekwings.com 
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LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/