TWKO_265 Service Desk Admin( IT Call Center ) with State of TN | Nashville TN #Onsite | Locals preferred | OPT / CPT / H4 Also Works(NO H1 / GC ) | No Senior profiles

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S E K H A R @ TEKWINGS. COM

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Requirement details:
Internal Job ID: TWKO_265
Title: Service Desk Admin 
Client: State of TN
Location:    Nashville TN  #Onsite
Exp: 5+ Years ( NO SENIOR  PROFILES )
NOTE: Local Profiles Preferred / Relocation must if Non Local
Visa status: OPT /H4 / CPT Also Works

Candidate Preferences

Local Nashville profiles are preferred.
Non-local candidates must be willing to relocate.
Candidates must be able to lift at least 50 pounds.
Required Skills & Responsibilities

1. Service Desk & Customer Support

IT Call Center experience preferred.
Ability to handle up to 30 calls per day.
Strong customer service and communication skills.
2. Active Directory Management

Navigate different Organizational Units (OUs).
Look up user attributes.
Reset passwords and unlock user accounts.
3. Printer Administration & Troubleshooting

Administer and troubleshoot server and local print queues.
Support printer deployment and related issues.
4. iOS Management, Support & Deployment

Set up and deploy new iPhones and iPads.
Reset iTunes accounts and network settings.
Perform device backup and restoration.
5. Video Conferencing Support

Cisco WebEx
Microsoft Teams
Cisco Presence video solutions
6. Network Troubleshooting

Troubleshoot internal and external connectivity issues.
Support VPN, LTE, and Wi-Fi connectivity.
7. Application Troubleshooting

Troubleshoot account permissions and compatibility settings.
Resolve issues with browser-based and installed applications.
8. Remote Support Tools

MSRA
Remote Desktop Protocol (RDP)
Microsoft Teams
WebEx
9. ServiceNow & Hardware Deployment

Manage and assign ServiceNow tickets.
Support hardware deployment and technical troubleshooting.

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Thanks & Regards
 
Sekhar | Sr.IT Technical Recruiter

Tekwings LLC
Email :  sekhar@tekwings.com 
 Tekwings Requirements Email group  : https://groups.google.com/d/forum/tekwings_requrements_group1
LinkedIn Group: https://www.linkedin.com/groups/10421204/

LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/