TWK_3421 Support Technician 2 | State of Texas | Austin,TX | Local to Austin / 1 hr drive to Austin profiles only | Exp: 5 – 6 Years only(No Senior profiles) | NO OPT / GC

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S E K H A R @ TEKWINGS. COM

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Requirement details:
Internal job ID:TWK_3421
Support Technician 2
State of Texas
Austin, TX-78744 #Onsite
Note: 
 1)  This Role requires onsite presence 4–5 days per week.
 2) Program will only allow Local to Austin / 1 hr drive to Austin profiles only
 
 
Active Texas DL & LinkedIn ID  Must for submission
Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas.

Interview Mode: ☒    In person  ☒    Through Microsoft Teams
Note: Must be ok for F2F Interview at client location if required

Exp: 5-6 Years only(No Senior profiles)

NOTE: NO OPT / GC / Senior profiles

Job Description:

The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians

​Required Skills & Experience:
4+ years of White-Glove Executive-Level Support.
5+ years of End-User Support.
5+ years supporting PC hardware and routine software installations.
5+ years troubleshooting IT hardware and peripherals in enterprise environments.
5+ years supporting Microsoft Office 365 and MS Teams.
4+ years supporting video conferencing solutions such as Cisco Webex.
Preferred Skills:

Technical Knowledge Article creation.
ServiceNow experience in a support environment.
Experience working in a multi-vendor support environment.
Job Responsibilities:

Install, repair, and perform preventive maintenance of PCs and related systems.
Troubleshoot and resolve hardware and software issues.
Identify and resolve network issues related to desktops and laptops.
Provide executive-level and end-user technical support.
Deliver technical training and create support processes.
Support project activities and mentor junior technicians.

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Thanks & Regards
 
Sekhar | Sr.IT Technical Recruiter

Tekwings LLC
Email :  sekhar@tekwings.com 
 Tekwings Requirements Email group  : https://groups.google.com/d/forum/tekwings_requrements_group1
LinkedIn Group: https://www.linkedin.com/groups/10421204/

LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/