Greetings,
We have the requirements below with our client. Kindly go through the JD below and let me know your interest.
Title name: Avaya Developer
Location: Las Vegas ONSITE
Duration: 6 months
Experience Requested: 6-8 years
Description:
Should have good communication along with requirement analysis skills
? Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
? Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
? Experience in program communication and program management
? Communication skills a must, PowerPoint, Visio, structured program updates
? Must be highly motivated and a self-directed individual
? Strong hands-on knowledge of Avaya Session Manager, Avaya IVR
? Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
? Knowledge of CTI, LAN/WAN communications and VXML knowledge
? Experience with configuration and support experience in a complex multi-layered network environment
? Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
? Experience working under tight deadlines and high-pressure environment
? Excellent troubleshooting and analytical skills
Essential Skills: Candidate should have Operational experience in the following areas
? IVR (Interactive Voice Response) and (CTI computer-telephone integration)
? Proficient in VXML – Voice eXtensible Markup Language
? Call center domain Knowledge
? Java proficiency
? Database- Cloud AWS Knowledge
? Open shift preferable
“Tekgence is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. citizens and Green Card holders are strongly encouraged to apply.”
Thanks & Best Regards
Bhargavi Jaltar| Talent Acquisition Lead| Tekgence Inc.
Office : bhargavi@tekgence.com
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