I hope this email finds you well.
My name is Mayank, and I am a Technical Recruiter from Empower Professionals Inc. We are sourcing for a ServiceNow Architect (19263-1) role located at Remnote and it’s a long-term contract with possible extensions.
If you have any suitable profiles, please share their updated resumes with the candidate’s location, work authorization and expected rate so that we can proceed.
Role: ServiceNow Architect (19263-1) Location: Remote Duration: 12+ Months
Must have: ServiceNow, – 8 – 10 years ServiceNow Solutioning – 8 – 10 years Platform Architecture – 8 – 10 years
We are seeking an experienced ServiceNow Solution Architect to lead the end-to-end design and implementation of ServiceNow solutions across various modules. This hybrid role combines technical architecture leadership with business analysis, requiring a strong balance of strategic thinking, stakeholder engagement, and hands-on expertise.
Key Responsibilities: Solution Architecture
Design scalable, secure, and high-performing ServiceNow solutions across ITSM, ITOM, CSM, HRSD, and more. Provide guidance on best practices, out-of-the-box capabilities, and customizations. Create architecture blueprints, integration strategies, technical diagrams, and governance models. Oversee development to ensure alignment with architecture, coding standards, and performance benchmarks.
Business Analysis & Stakeholder Engagement
Collaborate with stakeholders to gather and translate requirements into technical specifications. Prepare BRDs, FRDs, user stories, and conduct workshops and gap analysis. Act as a liaison between business users and technical teams for successful delivery.
Delivery Oversight & Governance
Review and validate technical deliverables and design quality. Lead design reviews, sprint planning, and retrospectives. Support UAT planning and post-go-live troubleshooting.
Documentation & Communication
Maintain system architecture documents and repositories. Create solution decks and executive-level reports for project milestones and roadmaps.
Required Skills & Experience:
8+ years of ServiceNow experience, with 3+ years as a Solution Architect. Strong expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, CSM, HRSD). Hands-on with ServiceNow scripting (JavaScript, Glide), Flow Designer, IntegrationHub. Experience in workflows, business rules, UI policies, and client/server scripts. Proficient in Agile/Scrum methodology and cross-functional collaboration. Strong documentation skills (BRD, FRD) and stakeholder communication.
Preferred Qualifications:
ServiceNow certifications: CSA, CAD, and CIS (any module). Experience with REST/SOAP APIs, MID Servers, third-party integrations. Familiarity with CMDB, data modeling, and ITIL v3/v4. Excellent analytical, communication, and organizational skills.
Soft Skills:
Strong interpersonal and stakeholder management skills. Proactive, self-motivated, and solution-oriented mindset. Ability to manage multiple priorities in a fast-paced environment.
Thanks
Mayank Verma
Technical Recruiter | Empower Professionals
……………………………………………………………………………………………………………………..
mayank@empowerprofessionals.com | LinkedIn: www.linkedin.com/in/mayankdverma/
Fax: 732-356-8009 | 100 Franklin Square Drive – Suite 104 | Somerset, NJ 08873
www.empowerprofessionals.com
Certified NJ and NY Minority Business Enterprise (NMSDC)
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