SCOPE OF SERVICES
Oversight of vendors supporting emergency communications, telecommunications services,
and infrastructure
•
• Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency
Communications Relay Centers
MWBE Professional IT Services
MWBE Requisition 7-858-0524A EMERGENCY COMMUNICATIONS ENGINEER, SP2 Page 2 of 3
• Deployment of and support for Emergency Communications network infrastructure including
racking and cabling equipment
• Configure and test Emergency Communications network infrastructure
• Technical support for E911 and NG911 telephony and telecommunications systems and
services associated with 911 call delivery to New York City’s Public Safety Answering Centers
• Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS,
MMS and RTT technology and services
• Technical support and oversight for vendor managed ESInet services and systems
• Technical support for Public Safety Unified Communications systems and services
• Technical support for all emergency point-to-point, alarm relays, automated inbound 911
relays, telematics and third-party 911 communications
• Triage and investigate incidents involving communication, infrastructure and service failures,
including identifying root cause and remediation
• Technical support for 911 and TT911 test environments within the 911 lab, validate test cases
and results.
• Provide Emergency Communication technology asset management support
MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will
not be considered
• 8+ years of experience working in a data center or in the field supporting related work
• 8+ years of experience in network support, LAN/WAN troubleshooting.
• 8+ years of experience in communications routing, transport and delivery (Wireline, Wireless
and VoIP)
• 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)
• Working knowledge of networking hardware and topologies
• Working knowledge of telecommunication cabling standards, ability to pull and terminate
cabling in a variety of customer environments
• Working Knowledge of computing systems and hardware
• Experience with LEC circuits termination and turn-up
• Ability to perform physical work related to the job
• Ability to follow detailed job documents
• Must be willing to travel within the NYC region to meet customer SLA’s
• Must be willing to work on-call, after hours and weekends when required
DESIRABLE SKILLS/EXPERIENCE:
• Bachelor’s degree from an accredited college in computer science or related area of study
• Strong oral, written, and presentation skills; ability to communicate in a credible and
confident manner in clear, concise language
• Experience with Emergency Communications infrastructure, systems, applications and related
technologies
• Knowledge of E911 call routing, selective routing, trunking and location-based routing
• Knowledge of DMS and ACD systems
• Knowledge of ANI / ALI services and functionality
• Knowledge of 9-1-1 Call Handling Systems
• Knowledge of Land-mobile-radio systems, P25 conventional and trunked networks
• Knowledge of NG9-1-1 ESINET call routing
• Knowledge of SMS, RTT, TCC routing, SMS aggregation
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