F2F – Sr Salesforce Admin (Service Cloud) – BFSI Domain – Hartford CT or Boston MA – Hybrid Role (In-person interview)

Please share resume to VineetS@vbeyond.com

Important Points –

• In-person interview is mandatory in Hartford, CT or Boston, MA
• “Salesforce Advanced Administrator Certification” as Mandatory.
• Senior Salesforce.com Administrator/Configurator with extensive experience in Service Cloud
• Business and Domain knowledge in BFSI/Private Equity Business.

Client: Investment domain

Position: Senior Salesforce.com Administrator/Configurator

Location: Hartford CT or Boston MA (3 days a week)—————-ONLY LOCALS

Duration: 6-12 Months contract

We are seeking a highly skilled and experienced Senior Salesforce.com Administrator/Configurator with extensive experience in Service Cloud.

The ideal candidate will possess a unique combination of business acumen and technical expertise, enabling them to translate business requirements into innovative Salesforce solutions.

KEY RESPONSIBILITIES:

• Business and Domain Knowledge: Leverage deep understanding of business processes and domain expertise to optimize Salesforce configurations.
• Configuration Expertise: Manage all aspects of Salesforce configuration, including:
• Profiles, Roles, Sharing Rules
• Formula Fields, Flows
• Reports and Dashboards
• Email to Case, Dependent Picklists
• Case Management, Page Layouts
• Data Prefill Capabilities
• Solution Development: Translate business requirements into advanced Salesforce solutions to maximize the investment in Salesforce.
• MVP Features Implementation:

1. Automate case creation from emails (Email to Case).
2. Automatically update cases after email responses.
3. Auto-populate case fields based on related policy and contact information.
4. Create filtered views for case allocation instead of queues.
5. Develop email automation flows for case closure and other criteria.
6. Generate insightful reports and dashboards.
7. Implement multi-level dependent picklists.
8. Transition existing data into new case management systems.
9. Ensure a seamless mobile experience.

Qualifications:

• Minimum 5 years of advanced Salesforce.com experience, particularly with Service Cloud.
• Strong configuration background in Salesforce with a business-minded and highly analytical approach.
• Proven expertise in various aspects of Salesforce configuration.

Interpersonal Skills:

• Communication: Excellent verbal and written communication skills to effectively interact with stakeholders at all levels.
• Collaboration: Strong team player with the ability to work collaboratively in a cross-functional environment.
• Problem-Solving: Analytical thinker with a proactive approach to identifying and resolving issues.
• Adaptability: Ability to adapt to changing business needs and priorities.
• Customer Focus: Dedicated to providing exceptional service and support to internal and external customers.

Preferred Skills:

• Experience with advanced Salesforce features and tools.
• Familiarity with agile methodologies and project management practices.

Thanks & Regards,

Vineet Kumar Sharma

Senior Recruitment Executive – (US Operations)

Email: VineetS@vbeyond.com

LinkedIn: linkedin.com/in/vineetrpo

VBeyond Corporation (USA | UK | CANADA | INDIA)

www.vbeyond.com | New Jersey, USA

Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity.

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