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Face – Face Interview | Desktop Support Analyst – Indianapolis, IN

In-person Interview

Onsite Role

 

Workstation Analyst – IT Manufacturing Infrastructure

Location: Indianapolis, IN

Duration: 6 months

 

The Analyst – IT – Mfg. provides support for Manufacturing & Quality, process and building automation equipment installation, end user support, and special project custom applications.

 

Key Responsibilities:

 

  • Perform technical requirements analysis of workstation infrastructure design
  • Coordinate with vendors regarding requirements, operating system requirements, additional hardware requirements and costs
  • Install and configure workstation hardware, software, and any additional hardware and software
  • Provide qualified infrastructure platforms
  • Train end user(s) on the operations of new equipment, workstation software, networking, etc
  • Troubleshooting problems on platforms including specifically Citrix, RealVNC, VDI, Linux, iGel technology, WinXP/7/10 /11 OS & workstation hardware as well as Telecom
  • Consultant for questions regarding infrastructure, compatibility, backup, and configuration issues
  • Provide strategy for immediate and future upgrades of hardware and software applications
  • Perform application and operating system upgrades for lab and automation systems
  • Providing supporting documentation for validation and testing of upgrades
  • Assist with validation of new and existing systems by providing technical design information to assure GMP data integrity

 

Additional Skills/Preferences:

 

  • GMP knowledge and training
  • Strong problem identification and resolution skills
  • Technical growth and application
  • Experience working in Parenteral manufacturing
  • Teamwork/Interpersonal skills preferred
  • Understanding of Manufacturing safety & quality
  • At least one year of technical support experience
  • Demonstrate problem-solving service skills with a team focus
  • Strong follow-through and communication skills with customers
  • Good interpersonal and effective verbal, and written skills
  • Ability to multi-task, juggle short deadlines, and manage priorities
  • Expected to pay close attention to details
  • Collaborate with internal and external stakeholders
  • Ability to work independently or within a group
  • Adhere to all training, safety, and environmental guidelines that promote compliance in all areas

 

Basic Qualifications:

 

  • High School Graduate/GED 
  • Two-year technical degree or equivalent Information Technology (IT) experience.
  • At least one year of technical support experiences is preferred. 

 

 

Thanks & Regards,

 

Amit Singh | TALENDICA

 

44, Saratoga Ln, Monroe Township, NJ – 08831

 

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