Hi,
Please share ONLY LOCAL candidates for below direct client requirement:
Title: Business Analyst
Location : Trenton, NJ (Hybrid)
Duration : 5+ Months
Hybrid role requiring 2 days onsite, 3 days remote
EXCELLENT Communication (verbal and written) and Customer Service skills REQUIRED.
Short Description:
Need a Business Analyst with Analysis, testing and customer service experience to work on multiple prioritized projects.
Complete Description:
Responsibilities:
– The analyst will be expected to monitor the helpdesk, accept helpdesk tickets, analyze the problem reported and assist the user with a resolution in a timely manner.
– The analyst will be expected to document the issue and resolution, test the application to replicate the issues reported and be able to understand Use Cases, Business Requirements Documents, User Stories, Test Scripts and any other related documentation. The BA will be expected to work in fast paced projects and will be expected to be organized, multitask, take initiatives and be customer friendly.
Skills required:
– Experience with Business Analysis, Software Testing and Customer Service/End User Support/Helpdesk Support.
– Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc.
– Ability to analyze complex business processes, work flows and assist the user with the issue and resolution.
– Good communication skills required.
– 4 year college degree or equivalent study required.
Skill Matrix:
Skills | Req./Des. | Years of Exp. | Your years of Exp. | Last Used mm/yy |
Experience as a Business Analysis | Required | 5 Years | ||
Experience with Customer Service/End User Support/Helpdesk Support. | Required | 5 Years | ||
Ability to analyze complex business processes, work flows and assist the user with the issue and resolution. | Required | 3 Years | ||
Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc. | Required | 5 Years | ||
Experience with Software Testing | Required | 5 Years | ||
4 year college degree or equivalent study required. | Required | 4 Years |
Thanks,
Imtiyaz Shaikh, Ph: 732.967.58 (M)
Senior Technical Recruiter, Fax: 732.584.2421
Zenosys Consulting, Web: www.zenosys.com
