Icertis Contract Management — REMOTE

HI

Role Name: Icertis Contract Management(includes Integration)
Location: REMOTE (With potentially occasional travel to Dublin, Ireland).

Job Description

Job Title: Icertis Contract Management – Production Support & Development (L1, L2, L3)
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Job Summary:
We are seeking a skilled and proactive professional to join our team as a Production Support and Development Engineer for Icertis Contract Management (ICM). This role involves providing end-to-end support across L1, L2, and L3 levels, along with hands-on development and configuration within the ICM platform. The ideal candidate will have a strong understanding of contract lifecycle management processes and must hold all three Icertis certifications.
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Key Responsibilities:
L1 Support:
• Monitor system health and respond to alerts and incidents.
• Provide first-line support for user queries and basic troubleshooting.
• Log and categorize incidents and service requests in the ticketing system.
• Escalate unresolved issues to L2/L3 teams.
L2 Support:
• Perform in-depth analysis of issues and provide resolution or workaround.
• Collaborate with business users to understand and resolve functional issues.
• Manage configuration changes and minor enhancements.
• Coordinate with Icertis support for platform-level issues.
L3 Support & Development:
• Design, develop, and deploy custom solutions and integrations within the ICM platform.
• Perform root cause analysis and permanent fixes for recurring issues.
• Develop and maintain custom workflows, business rules, and reports.
• Participate in release management, testing, and deployment activities.
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Required Skills & Experience:
• Must have the following Icertis certifications:
• ICI Practitioner
• ICI Administrator
• ICI Technical Professional
• Hands-on experience with Icertis Contract Management (ICM) platform.
• Strong understanding of contract lifecycle management (CLM) processes.
• Experience with ICM configuration, customization, and integration.
• Proficiency in tools such as ICM Studio, ICM APIs, and ICM Data Migration tools.
• Familiarity with Azure, SQL, and REST APIs is a plus.
• Experience with incident management tools (e.g., ServiceNow, Jira).
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
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Preferred Qualifications:
• Experience in Agile/Scrum methodologies.
• Exposure to enterprise systems like SAP, Salesforce, or SQL server is a plus.
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Work Environment:
• Collaborative and fast-paced environment.
• Opportunity to work with global teams and clients.
• Continuous learning and upskilling encouraged