Incident Management Lead With Retail Domain – Rentals || WALTHAM, MA Onsite

Please share resume only at swati.b@kksoftwareassociates.com

Job Title: Incident Management Lead With Retail Domain – Rentals

Location WALTHAM, MA Onsite

Experience (Years): 10+ & Above

Job Description:

Retail Domain – Rentals

Competencies: Incident Management

Essential Skills:  Incident Management Lead

Desirable Skills:

As an Incident Management Lead, you will be responsible for effectively managing and resolving major technical incidents within our organization. This professional ensures that normal service operations are restored as quickly as possible, minimizing the adverse impact on business activities. The role requires strong communication skills to collaborate with various teams, excellent problem-solving skills, and the ability to lead a team effectively. Position Responsibilities:• Serve as a point of contact for major technical incidents within the organization.• Lead and coordinate incident response efforts with cross-functional teams.• Quickly assess and prioritize incidents based on the impact and urgency.• Assist in continual improvement, development and implementation of incident management processes and procedures.• Communicate incident status updates to stakeholders and senior management.• Ensure timely resolution of incidents by tracking progress and escalating as needed.• Conduct root cause analysis and identify processes to remediate future outages by providing interim or permanent fix. Tracking to closure all action items identified.• Provide 24×7 support and participate in on call rotation for critical production systems.Requirements:Education & Experience:• Bachelor’s degree in computer science or other relevant engineering field.• 3-5 years of experience in incident management, IT support, or a related role.• Exceptional verbal and written communication skills, with the ability to convey complex technical information to non-technical stakeholders.• Understanding of industry standard system architecture, cloud infrastructure, microsystems and system management tools.• Understanding of Cloud Computing concepts and cloud platforms like AWS, Azure, Google Cloud.• Strong interpersonal skills, with the ability to build and maintain effective working relationships with colleagues, stakeholders, and customers.• Effective time management and organizational skills, with the ability to prioritize tasks and manage multiple incidents simultaneously.• Ability to work well under pressure and remain calm and composed during high-stress situations.• Experience working in ServiceNow is preferred.• Ability to work well under pressure and remain calm and composed during high-stress situations.

Thanks & Regards,

Swati bhardwaj

KK Associates LLC.

8751 Collin McKinney Pkwy, # 1302, McKinney, TX 75070

555 Metro Place North, Suite # 100, Dublin, OH 43017

Direct: (469) 545-1508

Email: swati.b@kksoftwareassociates.com

Web: www.kksoftwareassociates.com