Location: Remote ( but need local profiles from Kansas city, Frisco, or Seatle)
Integration Developer – ServiceNow Integrations developer having experience with creating actions, flows, playbooks, custom spokes & scripting. Knowledge of prompts would help this developer also having AI understanding.
Job Role: A ServiceNow Integrations developer
We are seeking a skilled ServiceNow Developer with proven experience in Integration Hub, Flow Designer, custom spoke development, and advanced scripting. The ideal candidate will also have a working understanding of prompt engineering to enhance user experiences through Generative AI workflows. You will play a key role in designing and implementing integrations, automations, and intelligent workflows across enterprise systems to drive digital transformation.
Key Responsibilities:
- Design, develop, and maintain ServiceNow integrations using Integration Hub, custom spokes, and REST/SOAP APIs.
- Create and orchestrate flows, subflows, and actions in Flow Designer for business process automation.
- Build reusable custom Integration Hub spokes for internal and third-party system connectivity.
- Write and manage complex scripts using JavaScript, Glide APIs, and Scripted REST APIs.
- Configure and implement Playbooks and Process Automation Designer for guided interactions.
- Develop AI-driven user experiences using prompt engineering with ServiceNow Generative AI capabilities.
- Collaborate with platform architects, analysts, and product owners to gather requirements and deliver scalable solutions.
- Implement error handling, logging, and monitoring strategies for robust and reliable integrations.
- Maintain documentation, conduct code reviews, and follow ServiceNow development best practices.
Required Qualifications:
- 8+ year of overall experience
- 5+ years of hands-on development experience on the ServiceNow platform.
- Proficiency in Integration Hub, including custom spoke development, MID Servers, and secure credential management.
- Strong skills in JavaScript, GlideRecord, GlideSystem, and scripted web services.
- Experience with Flow Designer, Playbooks, and Process Automation Designer.
- Solid understanding of authentication protocols (OAuth2, Basic Auth, API Keys, etc.).
- Familiarity with prompt design for GenAI workflows and integrating AI responses into flows.
- Experience working in Agile/Scrum environments.
- ServiceNow CSA certification is required; Integration Hub, CAD, or AI certifications are a plus.
Preferred Skills:
- Exposure to ServiceNow Generative AI or AI Search configuration.
- Experience integrating with platforms like Azure, Workday, JIRA, or Splunk.
- Familiarity with DevOps toolchains, CI/CD pipelines, and App Repository.
Working knowledge of ServiceNow ITSM, ITOM, or CSM modules.
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