TWK_3413 Support Technician 3 | State of Texas | Austin,TX | Local profiles only | Exp: 6 – 8 Years only(No Senior profiles) | NO OPT / GC

Share profiles along with Job ID number

S E K H A R @ TEKWINGS. COM

Note: If this email is not relevant to you, sorry for your Inconvenience
Share profiles ASAP 

Requirement details:
Internal job ID:TWK_3413
Support Technician 3
State of Texas
Austin, TX-78744 # Hybrid
Note: 
 1)  This Role requires onsite presence 4–5 days per week.
 2) Program will only allow candidates who are LOCAL TO TEXAS State
 
 
Active Texas DL & LinkedIn ID  Must for submission
Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas.
 Interview Mode: ☒    In person  ☒    Through Microsoft Teams
Note: Must be ok for F2F Interview at client location if required
Exp: 6 – 8 Years only(No Senior profiles)
NOTE: NO OPT / GC / Senior profiles

Job Description:
Key Responsibilities:
* Provide Tier 2 technical support for hardware, software, operating systems, Microsoft 365 services, and end-user devices.
* Troubleshoot and resolve complex incidents escalated from Level 1 support.
* Support endpoint management, device compliance, software deployment, and Windows lifecycle activities.
* Assist with identity, authentication, remote access, and access-related issues.
* Perform root cause analysis and participate in incident, problem, and change management processes.
* Create and maintain technical documentation, knowledge articles, and support procedures.
* Identify opportunities for process improvement, automation, and operational efficiency.
* Participate in technology deployments, testing, major incident response, and service improvement initiatives.
* Serve as a technical mentor and escalation resource for Level 1 support staff.
* Monitor and maintain service levels, customer satisfaction, and operational performance metrics.

Minimum Yrs of Experience, Skills, and Qualifications
 6+ years of desktop or end-user support experience.
* Experience supporting enterprise Windows environments and Microsoft 365 services.
* Knowledge of Incident, Problem, and Change Management processes.
* Experience with endpoint management, remote support tools, and troubleshooting complex technical issues.
* Strong customer service, communication, documentation, and analytical skills.

—

Thanks & Regards
 
Sekhar | Sr.IT Technical Recruiter

Tekwings LLC
Email :  sekhar@tekwings.com 
 Tekwings Requirements Email group  : https://groups.google.com/d/forum/tekwings_requrements_group1
LinkedIn Group: https://www.linkedin.com/groups/10421204/

LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/