State of Texas
Share profiles along with Job ID number
S E K H A R @ TEKWINGS. COM
Note: If this email is not relevant to you, sorry for your Inconvenience
Share profiles ASAPToday before 2PM CST
Requirement details:
Internal job ID:TWK_3060
QA Analyst with TSDS
State of Texas
Austin, TX# Remote
Interview mode: In Person ☒ Through Microsoft Teams
NOTE:
The working position is Remote in Texas state
The program will only allow candidates who are LOCAL TO THE TEXAS STATE ONLY.
Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas.
Total EXP:14+ years
Required Skills:
Required Minimum 8 years of Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections experience
Education client experience must
Job Description:
Customer Support
– Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions.
– Prioritize and escalate issues requiring deeper investigation or development team involvement.
– Serve as potential business point of contact for support-related meetings and/or communications
– Gain necessary knowledge and understanding through available resources and training
User Testing
– Design and execute user acceptance testing (UAT) plans to validate functionality and usability of TSDS-related features.
– Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner
and Project Management teams.
– Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience.
– Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards.
Technical Documentation:
– Create comprehensive and clear technical documentation for end users.
– Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
– Collaborate closely with the Product Owner team to gather necessary information.
– Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment
release notes, and newsletter updates.
Customer Relations:
– Assist the Product Owner team with outreach to customers during peak TSDS data submission timeframes.
– Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency
(LEA) customers.
– Present outreach findings to the Product Owner team, management, and division leadership.
– Maintain regular communication with customers to understand their needs and concerns.
SKILLS AND QUALIFICATIONS
Years
Required
Experience
8
Required
Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections.
8
Required
Customer Service: Experience in customer service, with strong communication skills.
8
Required
Collaboration: Strong ability to work closely with cross-functional teams.
8
Required
Communication: Excellent communication skills to effectively work with cross-functional teams.
8
Required
Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
8
Required
Training and Support: Experience in training other team members.
8
Preferred
Software Documentation: Familiarity with documenting software issues, release notes, and technical guides.
8
Preferred
Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
—
Thanks & Regards
Sekhar | Sr.IT Technical Recruiter
Tekwings LLC
Email : sekhar@tekwings.com
D: 512-593-6391
Tekwings Requirements Email group : https://groups.google.com/d/forum/tekwings_requrements_group1
LinkedIn Group: https://www.linkedin.com/groups/10421204/
LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/
To apply for this job email your details to SEKHAR@TEKWINGS.COM