DevOps Engineer – Application Support,
Remote ( Mexico )
Things to note:
- Mexico shifts will cover US time.
- Remote work for all roles.
- English communication is key.
RESPONSIBILITIES:
· Provide escalated technical support for web platform application issues, diagnosing and resolving complex problems through in-depth analysis. Escalate unresolved issues to development teams with detailed documentation.
· Perform system monitoring, maintenance, and optimization to ensure platform stability and performance. Identify and address performance bottlenecks, software bugs, and system errors.
· Assist in the deployment, configuration, and updates of applications on web platforms.
· Develop and maintain technical documentation, including troubleshooting guides, standard operating procedures (SOPs), and knowledge base articles.
· Manage incidents, communicate effectively with users, application owners, and senior stakeholders across all areas.
· Conduct root cause analysis (RCA) for recurring issues and recommend preventive measures or process improvements.
· Analyze patterns of failures and issues to advise application owners on permanent fixes, improving infrastructure stability and performance.
· Utilize tools to automate failure remediation and monitor system health, focusing on continuous measurement of risk and cost.
· Actively participate in the change management process to manage risk within the production environment.
· Build and improve runbooks to minimize operational errors and improve operational efficiency.
· Implement and maintain disaster recovery strategies.
· Collaborate with development teams to deploy and maintain in-house or third-party applications.
· Support the integration of new technologies, including AI or cloud-based tools, to enhance application performance and efficiency.
Required Skills:
· A solid understanding of DevOps and CI/CD best practices
· Full-stack development experience with proficiency in Java and at least one UI framework such as React
· A working knowledge of relational (SQL) and NoSQL databases and their integrations with applications
· Experience in Content management Systems (CMS) like Adobe Experience Manager
· Experience with cloud computing platforms, ideally AWS
· Good skills in analyzing System and Application logs
· Proficiency with Linux-based operating system, commands and utilities, as well as Configuration Management Tools
· Strong ability to debug application issues to identify the underlying root cause
· Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
· Highly self-motivated and ability to work in a high paced environment with tight deadlines.
Thanks & regards,
Saurabh Srivastava,
Office : 415-636-7355 , Cell : 206-426-6360
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