Title: Production Support Engineer
First Preference (High) – Chicago, IL
Contract
Job Description:
Mandatory Skills:
- Windows Server OS basics (Services, Event Viewer, Task Scheduler)
- Basic SQL (MS SQL Server) querying
- Ticketing tools (ServiceNow, Jira)
- Monitoring tools (Nagios, SolarWinds, Splunk)
- Basic PowerShell scripting (optional)
- Strong communication and incident triage skills
Detailed Job description:
- Troubleshoot and resolve escalated incidents related to Windows servers and applications
- Perform root cause analysis using Windows Event Logs, IIS logs, and application logs
- Monitor and tune server and application performance
- Automate support tasks and monitoring using PowerShell scripting
- Support application deployments, patches, and configuration changes
- Collaborate with development and infrastructure teams for issue resolution
- Maintain and improve operational documentation, runbooks, and SOPs
- Proactively monitor batch jobs, Windows services, and system health
- Participate in incident management and on-call rotations
Good to have:
- Basic SQL (MS SQL Server) querying
- Ticketing tools (ServiceNow, Jira)
- Monitoring tools (Splunk, Datadog, CloudWatch)
Regards,
Balamurali
Kaizen Technologies Inc.
Linkedin: linkedin.com/in/balamurali-d-963174376
_______________________________________________
6 Moyse Place, Suite 201, Edison, NJ 08820
Email: balamuralid@kaizentek.com | Url: www.kaizentek.com
http://www.kaizentek.com
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