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Job Title: Qliksense Developer
Location: Mountain view, CA (4 Days / Week Onsite)
Type: : Long Term Contract
Responsibilities
• Analyze customer behavior and feature usage data to identify key drivers of KPIs.
• Determine which customer actions and product interactions have the most significant impact on KPI performance.
• Provide insights into customer sentiment, pain points, and areas for improvement by way of mining/analyzing data from call transcripts, survey responses & social channels
• Conduct a thorough analysis of existing KPIs to understand their relationship with higher-level company metrics and ROI.
• Quantify the impact of incremental improvements in KPIs on overall business performance.
• Develop data visualizations to drive more informed business decisions
• Utilize business process modeling to create models that reflect an intuitive, non-technical model of how the business is conducted
• Identify key trends and outliers across customer verbatims, scores, and feedback
• Produce insightful data analysis to educate the business on trends and areas of opportunity around customer experience
• Plan and lead cross-functional design sessions that leverage key findings
• Establish and maintain effective working relationships with internal stakeholders and external partners
Education
• Bachelor’s degree in IT, business, computer science, statistics, or a related field
Required Skills and Experience
• 7+ years of experience in a customer experience role
• Expertise in developing dashboards and visualizations using Qlik sense
• Expertise in database design and SQL
• Experience working with customers in a multi-channel setting, including chat, email, and phone support
• Experience with business process mapping, process analysis, and needs assessments
• Experience working with large, noisy, and complex real-world data from multiple products and sources in preparation for statistical analysis
• Experience performing data analysis and reporting in both detail and summary formats
• Experience working with market and customer research inputs
• Strong statistical and mathematical skill
Your sincerely,
Ajay Sharma | Sr. Technical Recruiter.
Net2Source Inc.
Fax: (201) 221-8131 | Email: ajays@net2source.com
Global HQ Address: 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
Web: www.net2source.com | Social: Facebook | Twitter | https://www.linkedin.com/in/ajay-kumar-s-b29215180/
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About Net2Source, Inc. Net2Source is an employer-of-choice for over 2200+ consultants across the globe. We recruit top-notch talent for over 40 Fortune and Government clients coast-to-coast across the U.S. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us!
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