Role: IT Operations Engineer || NYC,NY || onsite 5 days ||

 As an IT Operations Engineer, you will be responsible for ensuring the reliability, performance, and security of on-premise and hybrid IT environments. Your role will involve managing core infrastructure technologies including Windows Server, Active Directory, Office 365, and supporting users through incident resolution, automation, and proactive system management.

Key Responsibilities

• Administer and maintain Windows Server, Active Directory, IIS, and Office 365 environments

• Manage user provisioning, group policies, permissions, and access controls

• Monitor and troubleshoot server, network, and application issues

• Automate routine IT tasks using PowerShell and other scripting tools

• Participate in incident response, collaborating across IT teams for resolution

• Implement and manage patching and basic system hardening for Windows environments

• Maintain IT documentation, inventory, and ITSM workflows (e.g., Jira, ServiceNow)

• Assist with cloud integration tasks such as hybrid identity and IAM

Requirements

Must-Have Skills

• 9+ years in IT operations or systems administration

• Strong expertise in:

  • Windows Server administration

  • Active Directory

  • IIS

• Experience with Office 365 admin centers

• PowerShell scripting for automation and configuration

• Knowledge of network basics: DNS, DHCP, VPN, firewalls

• Familiarity with ITSM/incident management processes

Nice-to-Have

• Exposure to AWS or Azure environments

• Basic familiarity with Linux systems

• Understanding of security best practices (MFA, patching, IAM)

• Awareness of compliance standards such as ISO 27001, SOC 2

Soft Skills

• Strong troubleshooting and problem-solving capabilities

• Excellent communication skills, both technical and non-technical

• Team-oriented, with a proactive and collaborative mindset

• Ability to handle multiple priorities in a fast-paced environment

• Detail-focused with a commitment to operational excellence

Education & Certifications

Education:

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience

Preferred Certifications (not required):

• Microsoft Certified: Windows Server Hybrid Administrator Associate

• Microsoft 365 Certified: Enterprise Administrator Expert

• CompTIA Network+ or Security+