Skills Required:
Extensive experience and knowledge of Salesforce Marketing Cloud features and support.
Knowledge of coding, specifically with AMPscript, SQL, HTML, and CSS.
Experienced in facilitating training and publishing training materials.
Experience documenting processes and explaining complex information in a simplistic manner.
Experience with the bounce management process in Marketing Cloud and how to leverage with an integrated Salesforce CRM solution.
Experienced in production support and problem solving for Salesforce Marketing Cloud, including Service Cloud Integrations.
Be able to work directly with business/production owners on priorities and balance workloads.
Strong written and verbal skills with the ability to simply explain technical topics to a non-technical audience.
Other Preferred Skills:
Experience with other Salesforce products, like Tableau.