Role – SAP PP/QM Location: 5 days onsite at SFO CA (Local to South Bay or North Bay) Experience – 13+ years Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced SAP PP/QM (Production Planning/Quality Management) Consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you’ll do/Responsibilities ∙Currently, working with our project team and our technology client being to provide Level 2 and 3 Application Support for SAP PP/QM (Production Planning/Quality Management) modules. ∙Responsibilities will focus on fixing issues in system, understanding business requirements, explaining established processes to business users, resolve day to day commonly occurring issues. ∙You will Coordinate with business users, understand their operational issues. ∙You will resolve issues and provide break-fixes (incident management), support business with ADHOC service requests, and identify and fix root causes (problem management). ∙You will coordinate issues with Third Party Vendors and work with Deloitte offshore teams. ∙In your role as the Project Delivery Specialist, you will be responsible for participating regular monitoring of ticket queues in JiRA and Service Now ∙Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management ∙Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes The Team The Enterprise Operations as a Service Offering addresses our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements through our 5 key offerings: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, Finance Operations. Qualifications Required ∙13+ years of overall experience ∙Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience ∙10+ years of SAP PP/QM Production Planning and Quality Management ∙5+ years of S4 HANA experience ∙Experience of working with distributed teams at offshore and nearshore
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