Role: Senior ServiceNow ITSM & FSO Developer
Location : Stamford, CT (Onsite)
Job Description:
Key Responsibilities:
• Platform Architecture & Development:
o Design, develop, test, and deploy customized ServiceNow solutions tailored to ITSM and FSO environments.
o Transform business requirements into scalable digital workflows that improve operational performance.
• Custom Scripting & Process Automation:
o Develop and maintain UI policies, client scripts, script includes, and business rules to enhance user interaction and enforce data integrity.
o Leverage Flow Designer and legacy Workflow modules to automate complex processes, reduce manual load, and drive process excellence.
• Integration & API Management:
o Build robust integrations connecting ServiceNow with external applications via REST API and scripted REST APIs, ensuring seamless data interchange with ERP, CRM, CMDB, and other enterprise systems.
o Configure custom Workspaces that aggregate insights through performance analytics and streamlined dashboards.
• FSO-Specific Developments:
o Implement and optimize financial services operations modules, including dispute and case management functionalities, to support compliance and risk management.
o Customize dashboards and analytic reports to provide financial operations with real-time performance monitoring and actionable insights.
• Collaboration & Best Practices:
o Work closely with IT and business stakeholders to capture requirements and deliver tailored solutions that align with ITIL best practices as well as industry-specific financial workflows.
o Document changes, adhere to coding standards, and mentor junior team members to foster a culture of continuous improvement.