Service Desk Personnel

• Maintain a daily calendar of meetings and events
• Prepare presentations, agendas, and other documents
• Manage software support and calls and other correspondence.
• Maintain a high level of responsiveness.
• Performs desktop computer support assignments, with an emphasis on desktop computer problem resolution.
• Installs a variety of desktop computer hardware and software and provides technical and customer support for these products.
• Provides customer support to both on-site and remote users.
• Analyzes users' system problems and provides solutions.
• Works with teams of analysts, programmers, and users in application development environments.
• Tests and may write the technical documentation prepared for software or hardware installation.
• Primary skill set comprises Microsoft Office Suite and Microsoft operating systems.
• Secondary skill set comprises other office automation tools and the ability to identify and correct hardware malfunctions.
• Requires strong management skills, and must be able to provide support to internal and external parties with a high level of professionalism.

Mandatory Skills:

1. Requires a minimum of 1year of current experience in this job class with excellent interpersonal and communication skills, both written and oral.
2. Windows OS and application installation
3. Mac OS and iPhone IOS
4. Microsoft Teams
5. Microsoft O365
6. SharePoint
7. Outlook
8. Ticket tracking (Dynamics and Service Now)
9. End user support
10. End user training
11. Inventory and product support

Desirable Skills:

1. DNS – Novice (1-3 years)
2. TCP/IP – Novice (1-3 years)
3. Mac OS – Proficient (4-6 years)
4. Windows 10 – Proficient (4-6 years)
5. Adobe Acrobat – Novice (1-3 years)
6. Active Directory – Proficient (4-6 years)
7. Microsoft Office Professional – Proficient (4-6 years)