ServiceNow HRSD Functional Consultant :: Seattle, WA/Overland Park, Kansas

Hi Folks,

Role- ServiceNow HRSD Functional Consultant

Contract

Location-Seattle, WA/Overland Park, Kansas

Job Summary:

We are seeking a highly skilled and motivated ServiceNow HRSD Functional Consultant or Business Analyst. You will work closely with developers, architects, and customer stakeholders to implement robust HRSD solutions that streamline operations and enhance customer satisfaction.

Key Responsibilities:

• Plan and drive of agenda for requirements workshop for HRSD module, features and integrations.
• Documentation of configuration requirements and user stories in Agile Development module of ServiceNow
• Review filled in data templates provided by Customer stakeholders and guide the stakeholders on data collection
• Collaborate with ServiceNow Developers and QA Consultants to ensure that the development and testing is done in accordance with this Statement of work
• Perform Functional Testing on the non-production instance before handing over to the QA Consultant for QA Testing
• Review and validate design and FRS deliverables
• Provide training to customer SMEs on features of ServiceNow HSRD Module
• Provide inputs to Project Manager on activities, risks, issues, solutions
• Demonstrate and validate that the system performs both functionally and technically in accordance with the agreed configurations
• Ensure that scope deviation requests are documented and handed over to Project manager to be discussed in Steering Committee
• Participate in UAT with Customer stakeholders and drive the test cases with the UAT testers.
• Document all defects during UAT and collaborate with Technical Consultant for defect fixes and retesting.

Required Skills & Certifications:

• Previous experience on HRSD related projects work on HR Service, Lifecycle events, employee journeys, HR agent Workspace, Agent Chat, Reports Dashboard etc. based solution design and configuration.
• Strong understanding of Employee Center or Employee Center Pro.
• Understanding of HRSD industry use cases (e.g., utilities, telecom, healthcare).
• Excellent communication and documentation skills.
• ServiceNow Certified System Administrator (CSA)

• Certified Implementation Specialist – HRSD