Urgent hire_System Admin

Position:System Admin
Location:Orlando, FL  (Onsite )
Client: HCL
Description:
Job Summary:
The ideal candidate will be responsible for providing advanced technical support for Windows, Citrix & VMware systems
including server and desktop environments, resolving escalated issues, and assisting in the design and implementation of Windows,
 VMware and Citrix solutions.
Responsibilities:
•Manage user accounts, permissions, and access controls in accordance with security policies.
•Monitor system performance, identify bottlenecks, and implement optimizations to enhance system reliability and performance for Windows,
 Citrix and VMWare environment.
•Perform regular system backups and ensure disaster recovery procedures are in place and effective.
•Perform system upgrades, patch management, and software installations for Windows, Citrix and VMware infrastructure.
•Collaborate with Level 1 support team to ensure timely resolution of incidents and service requests.
•Troubleshoot and resolve complex technical issues related to operating systems, ESXi host, applications, hardware and Citrix / VDI environment.
•Document technical procedures, configurations, and troubleshooting steps for internal knowledge base.
•Collaborate with cross-functional teams to plan and execute system upgrades, patches, and migrations.
•Participate in the design, implementation, and maintenance of Windows, VMWare & Citrix infrastructure.
•Stay up to date with industry trends and best practices to continually enhance system administration skills.
•Discover and communicate potential service problems by identifying patterns occurring across separate help desk tickets and customer reports.
•Demonstrate day-to-day adherence with change control precepts and practices.

Qualifications:
•Bachelor’s degree in information technology, Computer Science, or related field
•Minimum of 7-9 years of experience as Windows, VMware, & Citrix System Administrator
•Proficiency in Windows Server operating system (e.g., 2016, 2019, 2022) and Windows desktop operating system (e.g., Windows 10)
•Strong knowledge of Active Directory, Group Policy, DNS, DHCP, and other Windows infrastructure services
•Familiarity with scripting languages (e.g., PowerShell) for automation and task execution.
•Effective communication and interpersonal skills to collaborate with team members and end-users.
•Relevant certifications such as MCSA-Windows Server, Azure Administrator Associate certifications are a plus.
•Manage and monitor VMware vSphere environments, including ESXi hosts, vCenter Server, and virtual machines.
•Assist in the deployment and provisioning of virtual machines, templates, and resources.
•Perform routine maintenance tasks such as applying patches, updates, and firmware upgrades to keep the environment secure and up to date.
•Proactively monitor system performance, capacity, and resource utilization to identify areas for improvement and optimization.
•Troubleshoot and diagnose complex virtualization related problems and implement effective solutions.
•Respond to incidents and service requests promptly, adhering to defined SLAs.
•Assist in the planning and execution of disaster recovery and business continuity strategies for virtualized environments.
•Administer Cisco UCS infrastructure including blade/rack mount servers, fabric interconnects.
•Participate in designing and implementing virtualization strategies that align with business requirements.
•Document processes, procedures, and configurations to ensure accurate knowledge sharing.
•Stay current with industry trends and best practices in virtualization and hyperconverged technologies.
•Monitor and maintain Citrix environments (XenApp/XenDesktop/Citrix Virtual Apps & Desktops).
•Handle L2 tickets related to Citrix – user session issues, application delivery problems, printing issues, and profile errors.
•Perform daily health checks on Citrix infrastructure and ensure proactive maintenance.
•Work on Citrix Studio and Director to manage and troubleshoot user sessions.
•Support Citrix NetScaler (ADC) – basic configuration and monitoring.
•Perform software/patch updates in Citrix infrastructure under guidance.
•Maintain and manage Citrix profiles using tools like Citrix UPM or FSLogix.
•Coordinate with L3 teams for major incidents or changes.
•Ensure compliance with SLA timelines and accurate documentation of tickets.
•Good hands-on experience with Citrix XenApp / XenDesktop 7.x and above.
•Understanding of Windows Server 2012/2016/2019, Active Directory, and Group Policies.
•Basic understanding of Citrix NetScaler / Citrix ADC.
•Familiarity with Citrix Director, Citrix Studio, and Citrix StoreFront.
•Working knowledge of profile management tools like FSLogix or Citrix UPM.
•Ability to troubleshoot ICA/HDX issues, application publishing problems, and user login issues.
•Knowledge of ITIL processes and ticketing tools like ServiceNow, Remedy, etc.
•Hands-on experience on Linux would be an added advantage.